David Kingsley Email & Phone Number

Portland, Me, Us

Executive Director at Scarborough Terrace, the only Maine location of Terrace Communities, a six community, family-owned senior living company. Scarborough Terrace is licensed for 77 beds including a 14-bed memory care community. It's a 100% private pay community.

Norwood, Massachusetts, Us

Executive Director at Sunapee Cove, a 56-bed lakefront assisted living community in NH. Rejuvenated community by increasing census/revenues by 25% (to record level) within 15 months and implementing many operational and physical improvements. Received DHHS approval to expand to 66 beds.- Sunapee Cove is a 56-bed lakefront assisted living community with "805", "804" beds, and memory care beds. HallKeen owns/manages 17 senior living communities, most in MA, NH, and ME.- Responsible for community's success. Develops and implements company and community-specific policies and procedures to ensure the community's current and future financial and operational success.- Managed approximately 60 staff. Led daily stand-up, weekly department head, weekly tracking, weekly individual meetings with my 7-person department head team.- Improved communications with residents, families, and employees by hosting weekly "Coffee and Conversation" meetings, monthly Family Forum Zoom meetings, and monthly All Associate meetings. - Involved with strategic planning for community growth. Participated in regional and company-wide ED meetings, weekly "Deep Dive" sales meetings, and monthly community financial reviews.- Ensure outstanding care for residents. Established outside vendors to provide onsite PCP and other services to improve and supplement care services.- Led community efforts to combat/test for COVID-19. No deaths/hospitalizations occurred in 2022.- Led recruitment efforts to attract and retain new associates. Organized Job Fairs/weekly Job Open Houses, associate referral and recognition programs, and improved benefits. Efforts resulted in a drop of agency staffing use by 90% from July, 2022 to February, 2023. Rebuilt Department Head team by recruiting and hiring RCD, DCR, MOD, FSD, and MCD during 2022.- Improved training and orientation procedures: Implemented Relias Learning, Orientation/Onboarding procedure, and initiated TouchStone cognitive health method to Sunapee.

Waltham, Ma, Us

Executive Director of Haverhill Crossings is a 107-bed assisted living community in Haverhill, MA. Led the community during the first 18 months of the pandemic, contained costs while maintaining services and staffing levels. Managed the "reopening" of the community with 18% census growth in 2022.- Haverhill has 65 Traditional units and 20 Special Care (Memory Care) units with a capacity of 107 residents. Benchmark is the largest senior living provider in MA with approximately 6,000 residents and 4,500 associates- Managed staff of over 100 associates with an 8-member management team. Led daily stand-up, weekly department head, weekly tracking, weekly individual DH, and monthly All Associate meetings. Participated in regional and company-wide ED meetings and monthly community financial reviews.- Earned ED financial performance bonuses by meeting performance goals for FY 2020 and Q1/Q2 2021.- Improved communications with residents/families including monthly Family Forums, Resident Council, Coffee and Candor, Family Liaison Committee and private meetings between families and DH team.- During June-August, 2021, community had one of the highest move in rates in the company. Census up 20%. Work closely with DCR (Director of Community Relations) to drive sales. Strengthen referral sources, improve move-in communications and procedures, Welcome Committee, Angel Program, etc...- Ensure outstanding care for residents. Services for higher acuity supplemented by outside providers.- Joined the community at start of the COVID-19 pandemic. Implemented over 100 COVID-related policy changes imposed by Benchmark and EOEA including screening, testing and vaccination efforts.- Led efforts to attract and retain new associates and to improve trainings. Organized Job Fairs, associate referral program, recognition programs, and benefits. Successfully recruited new associates despite lower pay by promoting our company "culture". Hired three new Department Heads (RCD, DSD, & TCD).

Braintree, Ma, Us

Executive Director of Zelma Lacey House, an Assisted Living community located in Charlestown, MA. Brought assisted living acumen Zelma Lacey and increased census from 76% to 94% within 6 months of hire. Focused on fiscal management: Implemented operation changes which reduced costs by $100K+.- Responsible for daily operations and oversee a six person management team and @ 50 employees. Zelma Lacey House is the only Assisted Living community owned and operated by Peabody Properties which owns and/or manages over 15,000 residential units in MA, NJ and FL. Zelma Lacey House has a mix of market rate, LIHTC and MBHP units. - Worked closely with upper management of Peabody Properties regarding all aspects of the operation including budgeting, marketing, strategic partnerships, compliance, etc... - Within 6 months of hire, helped to increase community occupancy from 76% to 94% (the highest level at the community in five years).- Introduced Function Focused Care program to improve resident care, reduce complaints/liabilities, and ensure regulatory compliance.- 2019 Nominee for Program Innovation of the Year at Mass-ALA.- Replaced outside dining program vendor with community staff to improve quality and service and to realize substantial cost savings.- Established culture of "constant improvement": QA, new technologies, improved trainings, and improved familly and resident communications.- Proposed major restructuring/collaboration with sister community during 2018-2019. This proposal was implemented by ownership at the start of 2020.

Addison, Texas, Us

Executive director of Whitcomb House, an assisted living and memory care community in Milford, MA. Increased census from 72% to 91% within 6 months. Initiated and received EOEA approval to expand memory care neighborhood from 23 beds to 31 beds. Introduced PACE program to enhance revenues.- Responsible for daily operations of this 87-bed community which was owned and operated by Capital Senior Living, a publicly traded company. - Responsible for all aspects of the business from daily operations and interactions with residents, family members and staff to communicating with local and state regulators to complying with the many reports and standards required by a publicly traded company.- Helped create a "sales centered culture" at Whitcomb where every employee participates in growing our community. Within 6 months, improved community occupancy from 72% to 91%.- Received a 99% Resident Satisfaction rating for the past two years, the highest rating within Capital Senior's Northeast Region. Implemented a resident retention program, expanded and improved our activities programming, voted the #1 retirement community in Milford for the first time ever by SeniorAdvisor.com in 2017.- Managed staff of @ 60 people with a 6 person management team. Worked with regional and national directors at Capital and acted as a liaison between Capital and local and state regulators and health care providers.- Established and managed multi-million dollar budget. Responsible for creating weekly, monthly, quarterly and annual reports to meet public company disclosure standards.- Implemented major new policies and systems at Whitcomb House including the CISCOR nurse call system, upgraded IT systems, HIPAA compliance standards, ReliasLearning program, Kronos time system, and participation in the PACE insurance benefit program.- In addition to the normal Executive Director responsibilities, assumed the duties of the Sales Director and Business Director when these positions were vacant.

A licensed 34-bed, 100% private pay, Level IV residential care facility & senior housing community, provided residential care, memory care, group independent living & other housing options to seniors.- Oversee management & day to day operations of a private pay assisted living/senior housing community.- Responsible for maintaining staffing & training to provide a high quality of care/life for our residents- Pursued strategies to increase revenues. Expanded original model to include memory care, independent living, & respite care options- Increased room rates from bottom 20% to top 20% in the county- Become a "preferred provider"​ w/Maine's VA hospital/Togus. Increased referrals/improved quality of care for our vet residents.- Expanded use of technology/applied quality assurance indicators. Improved resident care/satisfaction- Cultivated referral networks & relationships w/community. Increased residency by 300%.- Developed/ managed marketing strategies and budget including print advertising, promotional items, direct mail, community events, online marketing, pay-per-click & social media.- Expanded company from one 9000sf building to include four buildings totaling nearly 50000sf. Positioned/gained approvals to transform Maine Ave into a CCRC.- Hired, directed & managed all staff from PSS to CRMA to administrator to executive director- Established operating budgets for entire community & for individual departments including nursing, activities, dietary, marketing & physical plant.- Negotiated/managed relationship w/vendors & independent contractors to ensure high quality/low costs- Communicated w/residents/families to maintain/enhance resident independence/satisfaction- Restructured staffing schedule/roles to increase employee morale, productivity & to reduce costs- Responsible for all compliance issues w/regulatory agencies including Maine DHHS, VA, state fire marshal & others. Decreased deficiency rate by over 95%

Real estate and business brokerage, development, consultation services, and property management. Worked as a commercial and investment real estate and business brokerage (specializing sales and development of IL/AL/MC communities). Prime Properties merged with Greater Portland Realty in 1994.- Represented clients as broker on numerous real estate and business transactions in Southern Maine including franchises like Dunkin' Donuts, large retailers like Hannaford Brothers, and major office users like UNUM- Identified potential acquisition targets, developed relationships with principals, and closed sales- Developed plans and financial analysis and provided consultation services to obtain permits and approvals for a wide variety of residential and commercial development and renovation projects- Networked with regional commercial real estate firms through NEREX in Massachusetts- Within business brokerage, specialized in the brokerage of health care facilities and senior living development opportunities- Analyzed business cash flows and identified revenue growth opportunities and cost inefficiencies for specific acquisition opportunities for business brokerage clients- Worked with financial institutions, attorneys, accountants, and municipal and state officials to help secure financing and permits and approvals to complete various transactions- Property management and ownership of numerous residential apartment units in the Greater Portland area from Section 8 subsidized apartments to high rent condominiums- Negotiated with independent contractors to obtain high quality services and to reduce costs- Worked successfully with a number of different partners to identify, develop a budget, purchase, co-develop, and sell both commercial & residential properties for profit in the Greater Portland area

Mutual fund brokerage company. Commission based sales.

Bachelor Of Arts - Ba, English And History

Education record