• Engineer comprehensive automation frameworks using Cypress, and Playwright inJavaScript and TypeScript environment, leading to a 5% increase in testing efficiency andcoverage for end-to-end scenarios.• Performing functional, non-functional, integration, regression and usability tests usingmanual testing• Develop and execute comprehensive API testing strategies using Postman and customscripts in JavaScript and TypeScript, ensuring robustness and reliability of micro-services• Reporting, tracking, and resolving software defects and issues using bug-tracking tools

• Managed and led IT requests across three distinct ABB locations• Providing technical support to end-users within the company. This involvestroubleshooting issues, answering questions, training and developingdocumentation to help users make the most of IT resources.• Preparation of equipment for employees. Network support, Warranty service forequipment, OS restoration as well as software configuration• Server room monitoring and maintenance. Communication with contractors responsiblefor repairs and support services (Lenovo, Hewlett-Packard, Cisco)

• Played a key role in testing and launching an application for a postal company. Engagedin analyzing the product and its requirements, led the creation of testing strategies and testplans to ensure reliable performance.• Took part in employee training and creation of training documentation• Conducted manual testing on applications, identifying and documenting software defectsto improve product quality. Performed Smoke, Functional, Regression, Black-box testing.• Identified and resolved 80% of critical bugs during Smoke and Functional testing, ensuringseamless user experience from project inception.• Enabled smooth app usage by detecting and resolving significant bugs at project onset,resulting in a 30% decrease in user-reported issues within the first month after release

• Diagnosed and resolved technical issues reported by internal employees, providingexcellent customer service and ensuring high satisfaction levels• Provided access to bank information systems via Active Directory and internal software• IT system monitoring, data analytics on resolved incidents using MS SQL