Dana Locke Email & Phone Number

St Louis, Missouri, United States

Greater St. Louis Area

Upon company growth, including a significant acquisition, I was promoted to manager and built my team to eight Certified Professional Resume Writers (plus multiple part-time, casual writers), enabling department to continue to offer high-quality, on-trend products. Positioning my team and company as experts and thought leaders in resume writing is one of my main goals. In working toward this, I've actively pursued professional development, attended industry conferences, and shared my takeaways across my team, the company, and our clients.Key Accomplishments:*Maintained quality goal of over 95% satisfaction throughout tenure as team manager. Achieved 100% satisfaction for a high-profile client by establishing client-specific processes and training.*Enhanced quality of job search resources, building extensive library of resume, cover letter, and LinkedIn summary samples for client-facing website.*Established team mentoring program that helped strengthen and fine-tune writing skills, resulting in team members obtaining CPRW certifications and promotion to senior status.

Greater St. Louis Area

Assuming supervisory responsibility over two key support teams, I managed seven employees, in addition to part-time, contracted staff, that support families in transition due to corporate relocation or outplacement. On a day-to-day basis, I monitored departmental workflow and facilitated training and ongoing professional development.I led resume writers in creating job search materials, including private industry and federal government résumés, CVs, cover letters, business cards, flyers, and brochures, and supervised researchers in conducting community and job search related research for relocating families.Key Accomplishments:*Expanded global CV support by conducting research on industry best practices for domestic and international job search documents, including determining guidelines for CVs in more than 15 countries, in addition to coordinating translation services.*Reduced backlog 40% by spearheading cross-functional training for 10 employees in various departments within the company to support the research department during a high-volume period.*Led team in smooth transition to a new service delivery tracking computer system. Collaborated with IT in developing processes, participated in user acceptance testing, and provided training.

Greater St. Louis Area

I was promoted to supervise and represent a team of up to seven employees and more than 15 contract resume writers. This included extensive editing and proofreading of documents written by team and providing constructive feedback to help them grow and strengthen their writing skills.Key Accomplishments:*Delivered two onsite résumé writing workshops for a nonprofit organization dedicated to helping individuals achieve economic self-reliance. Provided ongoing resume writing support, resulting in 82% employment rate for participants within six weeks of graduation from program – most of whom had been unemployed for more than six months.*Coordinated new process to manage high-volume resume services for major clients. Developed and led 90-minute webcast to train remote, contracted resume writers in best practices and procedures. *Recognized with 2007 Gary Gorran Award, an annual peer-nominated award given to one employee who exemplifies the company’s mission and values.

Greater St. Louis Area

I was hired as sole resume writer for pilot program designed to assist military spouses at local Air Force Base in finding employment. After the one-year government contract, I continued with the company as a resume writer to support families moving due to corporate relocation.