Daniel Malone Email & Phone Number

Bali, Indonesia

Bali, Indonesia

Denpasar Area, Bali, Indonesia

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Bali Province, Indonesia

South America & Asia

London, United Kingdom

• Responsible for the Junior & Partnership’s Account Management teams, while personally managing strategic Alliance accounts and owning operations within the Mid- Market Division (MMD).
• FY17 achieved team annual target 1.5 months early, delivering 110% vs 100% target - all individuals over annual target.
• FY17 achieved personal annual target 2 months early, delivering 122% vs 100% target - qualifying for 3/4 Sales Incentives
• Identified risk & inefficiencies within our Partner operating model & created & implemented a strategy increasing client retention, on-board new clients & improving Net Promoter Score (NPS) reflected in year-on-year.
• Strategically identified and developed partnership opportunities across Experian business units to increase account penetration & client retention.
• Delivered a suite of team optimizing operational responsibilities, including sales process creation & implementation and CRM reporting & management in collaboration with our Finance & Business Insight teams.

London, United Kingdom

• Promoted to manager after exceptional FY14 performance. Headcount increased in FY15 and we restructured the department to reflect company strategy and offer internal career progression. I managed the SME team to.
• FY15 delivered 103% vs 84.2% retention target. Responsible for renewals base across 3,000 SME accounts managing a team of 8, promoting 3 people by end of financial year.
• Qualified for Sales Incentive by delivering department stretch target.
• Successfully orchestrated the re-licensing of 3000+ clients due to contract changes in collaboration with our operations & commercial teams while maintaining business performance, ensuring third-party compliance.In.
• FY16 achieved division annual target 1 month early, delivering 112% vs 100% target across 3,500 Small/Medium Enterprise (SME) & Partner Accounts.
• FY16 Partner team achieved 108% vs 90% target.

London, United Kingdom

• Promoted to one of two Client Services Team Leader positions; we built a Client Services Division responsible for the retention of a 4,500+ client account base within the UK business.
• FY14 delivered 103% vs. 86.5% retention target, responsible for renewals base across Public Sector, Financial Services & Retail verticals with all 5 individuals over target.
• Created a new Client Services Team, recruiting & on-boarding 7 new employees, after successfully proving the value of the Account Executive renewals role in previous FY.
• Increased business retention profit by £1.5m YoY, qualifying for the Business Stretch target incentive.
• Completed Experian Management Training Program.
• Visited our Boston office for one week to network and participate in an information exchange generating insight to restructure & expand the Client Services team in FY15.

London, United Kingdom

• Responsible for the retention of Public Sector clients, with an average order value of up to £10k, by working closely with account managers & our commercial teams. Other responsibilities included order processing.
• FY12 delivered 108% vs. 85% retention target across a Public Sector account base with an Average Order Value (AOV) of up to £10k during my first 5 months in role.
• FY13 delivered 102% vs. 90% retention target across a Public Sector & Business Services account base, including identifying £10k new business leads which closed.
• Increased client retention through launching the customer “Post Sale Call Day” initiative, contacting all customers after a new purchase, improving customer on-boarding, CRM data quality, software install-rates & Net.
• Reduced the About Us content on our company website from 77 to 53 pages, while developing my knowledge of SEO & PPC.

• Increased department sales by 150% against the previous trading period through creative merchandising of under- performing product lines
• Created & implemented a new sales process to address inefficiencies, saving time while delivering a more professional customer experience.
• Delivered a branch focus group with the store management team, inviting customers for feedback and creating actionable plan to better serve our customers.
• Scored 100% in all "Mystery Shopper” Assessments.
• Awarded NVQ Level 3 Certification in Retail.
• Created training workshops designed to improve staff’s customer service skills within a team.

Msc, International Marketing, Merit

Activities and Societies: Co-Founder and President of KCL Advertising, Marketing and PR Society (AMPsoc.) Contributed to the KCL Student.

Bsc, Business Management, 2.1

Activities and Societies: QMUL Football 1st and 2nd Squad member. Played social tennis. http://www.qmul.ac.uk/

Education record