As a business owner or publisher, are you spending time and money trying to harness digital publishing technology and still not achieving the results you want? Whether you don't know where to start, are a tech novice or have tried multiple platforms or newsstands, you need help leveraging the opportunities digital publishing technology can offer. You may have spent significant resources trying to fix this problem, but have yet to see the results you want.We solve your digital publishing requirements, holistically. We believe publishers should build their own brand and own their audience - not someone else's. Using free software that promotes other brands and disconnects you from your subscribers is not the answer - You need a complete, fully branded digital publishing solution that embraces a multi-channel approach and makes your content shine on every device - mobile, tablet & computer.As a digital publishing partner we believe in fast time to value. MagLoft enables you to quickly, easily and affordably set-up a fully branded digital publication that works out of the box, creates an amazing user experience and delivers built in sales, analytics and subscription management capabilities to give you all the tools you need in one powerful publishing suite. Our services include e-magazine content creation, PDF to responsive HTML conversion, migration services, Apple, Google & Amazon Mobile App creation, browser based readers, custom development and of course - all supported by our fantastic, hyper responsive Customer Success team that leads you every step of the way.With over 7+ years experience, MagLoft has built 500+ Mobile Apps and published over 12,000 Magazine issues, proudly serving over 100+ indies, print publishers, agencies and enterprises globally, so they can focus more time on delivering great content and growing their own audiences and revenue, and confidently leave the publishing technology to us, your digital publishing partner.

Responsible for the Junior & Partnership’s Account Management teams, while personally managing strategic Alliance accounts and owning operations within the Mid- Market Division (MMD).• FY17 achieved team annual target 1.5 months early, delivering 110% vs 100% target - all individuals over annual target.• FY17 achieved personal annual target 2 months early, delivering 122% vs 100% target - qualifying for 3/4 Sales Incentives• Identified risk & inefficiencies within our Partner operating model & created & implemented a strategy increasing client retention, on-board new clients & improving Net Promoter Score (NPS) reflected in year-on-year growth.• Strategically identified and developed partnership opportunities across Experian business units to increase account penetration & client retention.• Delivered a suite of team optimizing operational responsibilities, including sales process creation & implementation and CRM reporting & management in collaboration with our Finance & Business Insight teams.

Promoted to manager after exceptional FY14 performance. Headcount increased in FY15 and we restructured the department to reflect company strategy and offer internal career progression. I managed the SME team to develop my coaching skills.• FY15 delivered 103% vs 84.2% retention target. Responsible for renewals base across 3,000 SME accounts managing a team of 8, promoting 3 people by end of financial year.• Qualified for Sales Incentive by delivering department stretch target.• Successfully orchestrated the re-licensing of 3000+ clients due to contract changes in collaboration with our operations & commercial teams while maintaining business performance, ensuring third-party compliance.In FY16 our teams evolved into the Mid-Market Division representing our shift to full account management and a new retain and grow operating model, where I managed the Junior Account Managers (JAM) & Partner Team.• FY16 achieved division annual target 1 month early, delivering 112% vs 100% target across 3,500 Small/Medium Enterprise (SME) & Partner Accounts.• FY16 Partner team achieved 108% vs 90% target.• FY16 Junior team achieved 105% vs 85% target.• Launched EDQ Apprenticeship Program, recruiting, on-boarding & managing 4 junior staff within our JAM team. All completed the scheme; 2/4 awarded permanent contracts and promoted the following year.• Delivered over performance and accurate department reporting to the business during a disruptive Global CRM migration by creating an interim offline reporting system.

Promoted to one of two Client Services Team Leader positions; we built a Client Services Division responsible for the retention of a 4,500+ client account base within the UK business.• FY14 delivered 103% vs. 86.5% retention target, responsible for renewals base across Public Sector, Financial Services & Retail verticals with all 5 individuals over target.• Created a new Client Services Team, recruiting & on-boarding 7 new employees, after successfully proving the value of the Account Executive renewals role in previous FY.• Increased business retention profit by £1.5m YoY, qualifying for the Business Stretch target incentive.• Completed Experian Management Training Program.• Visited our Boston office for one week to network and participate in an information exchange generating insight to restructure & expand the Client Services team in FY15.• Re-designed & implemented a new UK Business retention metric to track lead indicators & team KPIs working in collaboration with our Business Insight & Finance teams.• Created & implemented a “Renewals Efficiency Program” to standardize best practice across a new team, increase retention, encourage early business, and improve Net Promoter Score.

Responsible for the retention of Public Sector clients, with an average order value of up to £10k, by working closely with account managers & our commercial teams. Other responsibilities included order processing, organizing monthly team meetings & on- boarding new staff.• FY12 delivered 108% vs. 85% retention target across a Public Sector account base with an Average Order Value (AOV) of up to £10k during my first 5 months in role.• FY13 delivered 102% vs. 90% retention target across a Public Sector & Business Services account base, including identifying £10k new business leads which closed.• Increased client retention through launching the customer “Post Sale Call Day” initiative, contacting all customers after a new purchase, improving customer on-boarding, CRM data quality, software install-rates & Net Promoter Score (NPS) while collecting actionable client feedback.• Reduced the About Us content on our company website from 77 to 53 pages, while developing my knowledge of SEO & PPC.

• Increased department sales by 150% against the previous trading period through creative merchandising of under- performing product lines• Created & implemented a new sales process to address inefficiencies, saving time while delivering a more professional customer experience.• Delivered a branch focus group with the store management team, inviting customers for feedback and creating actionable plan to better serve our customers.• Scored 100% in all "Mystery Shopper” Assessments.• Awarded NVQ Level 3 Certification in Retail.• Created training workshops designed to improve staff’s customer service skills within a team.