Achieved and maintained an in-depth understanding of Tenable products, as well as cybersecurity best practices. Analyzed vulnerability scan results, debug/system logs, and cloud service logs via Splunk to troubleshoot issues, and recreated those issues in a virtual environment. Provided excellent customer service over phone, chat and email. Ensured timely resolutions and detailed answers to questions with professional and empathetic communication.

Primarily wrote unit, integration, and end-to-end tests for OpenShift Service Mesh. Collaborated globally with team members organized around a focus on different values rather than on business function. Contributed in a number of other areas as needed, including contributing bugfixes, reviewing code and documentation, and automating aspects of the build and release process.

Worked on an Agile team using BDD methodologies to write automated browser tests for web applications. I was responsible for implementing Gherkin step definitions in C# which automated user interactions with the web browser via Selenium.

Acted as the initial point of contact for clients, providing a positive and efficient experience with an emphasis on first-call resolution. I wrote many PowerShell scripts for automating tasks on managed Active Directory domains and individual workstations.

Worked with the sales and installation teams to create the follow-through to a positive customer experience by providing 24/7 technical assistance. Gained experience with IP / Ethernet networking concepts and with Cisco and Ruckus technology. Worked​ ​with a team in a learn-as-you-go setting, rapidly earning a promotion within months to a supervisory role. Took initiative in taking ownership of and resolving important issues under time constraints. Wrote automation scripts using JavaScript.