• Completing product technical design and prototyping, software development, bug verification and resolution.• Providing technical/engineering support for new and existing applications from code delivery until the retirement of the application.• Developing and testing applications based on business requirements and industry best practices.• Adhering to documented departmental and corporate standards. Overseeing the definition and documentation of standards. Contributing to defining and improving department processes.• Collaboratively working with QA team to ensure timely delivery of high-quality products.

As a dedicated Small Business Technology Consultant, I have played a pivotal role in guiding small enterprises towards informed technology decisions, optimizing their infrastructure, and leveraging technology for enhanced efficiency. My contributions encompass:Technology Assessment and Planning• Conducted comprehensive assessments of current software and technology infrastructure.• Identified and aligned technology needs with business objectives.• Developed strategic technology roadmaps, fostering business growth.• Evaluated existing technology assets, securing favorable pricing and licensing agreements.• Assessed scalability to accommodate business expansion.Custom Software Solutions:• Designed and delivered tailored software solutions addressing unique business requirements.• Collaborated closely with clients to gather requirements and translate them into functional specifications.• Oversaw the complete software development lifecycle, from design to implementation and testing.• Ensured software solutions met high standards of performance, security, and user experience.Data Management and Security• Established robust data backup and disaster recovery strategies.• Implemented data storage solutions, including cloud-based alternatives.Vendor Management• Managed and nurtured relationships with technology vendors and service providers.• Evaluated vendor performance and recommended enhancements when necessary.• Negotiated service level agreements (SLAs) and contracts, ensuring cost-effectiveness.Cost Analysis and Budgeting• Collaborated in budget planning for technology expenditures.• Identified and capitalized on cost-saving opportunities.Strategic IT Advisory• Successfully managed technology-related projects, including system upgrades and migrations.• Ensured project completion within specified timelines and budgets.• Offered strategic counsel on leveraging technology to attain long-term business objectives.

• Led the development of a large-scale loan origination and loan servicing platform in a API driven, micro-services and highly available environment.• Mentored and coached a team of 5 on-shore engineers, resulting in improved technical skills and career growth.• Responsible for managing the two off-shore teams consisting of a combined 25 engineers.• Conducted code reviews and provided constructive feedback to ensure high code quality and maintainability.• Developed and maintained technical documentation for the platform, enabling efficient onboarding for new team members.• Participated in architectural discussions and decisions, and provided input to improve overall system design.• Stayed up-to-date with the latest trends and technologies in software development and shared knowledge with the team.• Established and implemented Agile methodologies to improve team productivity and delivery timelines.• Developed and maintained technical roadmaps, ensuring alignment with overall business goals and objectives.• Coordinated with cross-functional teams to ensure that project deliverables were met on-time, within scope, and on-budget.• Mentored and coached technical teams to improve their technical skills and career growth.• Participated in the recruitment process, conducting interviews and evaluating candidates for technical and cultural fit.•Conducted performance evaluations and provided constructive feedback to improve individual and team performance.• Developed and maintained relationships with key stakeholders, including executive leadership, customers, and partners.

• Lead the development of multiple software projects using Ruby on Rails, from conception to deployment.• Collaborate with cross-functional teams to ensure the timely delivery of high-quality software solutions.• Mentor junior software engineers, providing guidance on coding best practices and project management.• Develop RESTful web services using Ruby on Rails, ensuring scalability and performance.• Implement and maintain automated testing and continuous integration pipelines.• Improve application performance by optimizing database queries and reducing code complexity.• Create technical documentation and provide training to end-users and support teams.

• Contributed to the development of a large-scale social media platform using Ruby on Rails.• Collaborated with cross-functional teams to design and implement complex features.• Conducted code reviews and provided feedback to improve code quality.• Developed and maintained technical documentation for the platform.• Stayed up-to-date with the latest trends and technologies in software development.

• Developed a Software Incident Management process that increased responses to outages and minimized outage downtimes by nearly 75%.• Migrated all on-site servers to AWS in a highly available infrastructure and delivering 99.99% SLA.• Design, implement, and maintain infrastructure systems for high-traffic web applications.• Collaborate with cross-functional teams to ensure system reliability and scalability.• Automate infrastructure provisioning and deployment using Terraform and Ansible.• Monitor system performance and troubleshoot issues using Prometheus, Grafana, DataDog, New Relic and Splunk.• Implement logging and tracing using the ELK stack.• Containerize applications using Docker and manage orchestration with Kubernetes.• Ensure system security by implementing best practices for access control and data encryption.• Participate in on-call rotations to provide support for critical incidents.

• Worked on developing and maintaining web applications using Ruby and Ruby on Rails.• Collaborated with cross-functional teams to deliver high-quality software solutions.• Developed and implemented new features and enhancements to existing applications.• Conducted code reviews and ensured adherence to coding standards.• Implemented best practices to improve application performance and scalability.

• Contributed to the development of a large-scale event planning and administration platform using Ruby on Rails.• Collaborated with cross-functional teams to design and implement complex features.• Conducted code reviews and provided feedback to improve code quality.• Developed and maintained technical documentation for the platform.

• Led a team of 120 employees, including sales agents, customer service representatives, and administrative staff, to achieve revenue targets and improve customer satisfaction.• Developed and implemented strategic plans to increase sales, improve operational efficiency, and enhance the overall customer experience.• Conducted regular performance evaluations and provided coaching and feedback to improve employee performance and engagement.• Collaborated with other departments, including plan administrators, claims, and finance, to ensure cross-functional alignment and achieve organizational goals.• Developed and maintained relationships with key clients, brokers, and community partners to increase brand awareness and generate new business opportunities.• Managed branch budget, including revenue and expenses, and provided regular reports to senior leadership.• Implemented process improvements, including technology upgrades and streamlined workflows, to improve efficiency and reduce costs.

• Responded to emergency calls and provided advanced life support services to patients.• Assessed patient conditions and identified appropriate treatment plans based on established protocols.• Administered medications, performed advanced medical procedures, and provided other necessary interventions to stabilize patients.• Transported patients to appropriate medical facilities, while ensuring their comfort and safety throughout the process.• Maintained accurate and complete patient care records, including treatment plans, medications administered, and other relevant information.• Collaborated with other healthcare professionals, including physicians and nurses, to provide the best possible patient care.• Ensured that all equipment and supplies were properly maintained and ready for use at all times.• Participated in ongoing training and education to stay up-to-date with the latest technology and techniques in emergency medical care.

• Responded to emergency calls, including aircraft crashes, fires, medical emergencies, and hazardous material incidents.• Conducted search and rescue operations to locate and extract victims from aircraft and other dangerous situations.• Utilized firefighting equipment, such as hoses, nozzles, and fire extinguishers, to suppress fires and prevent their spread.• Provided emergency medical care to patients, including administering CPR, performing basic and advanced life support techniques, and stabilizing patients for transport.• Conducted regular training exercises and drills to maintain preparedness for emergency situations.• Inspected and maintained firefighting equipment, including vehicles, tools, and protective gear, to ensure they were in good working order.• Collaborated with other emergency responders, including police officers, airport security personnel, and medical staff, to provide effective emergency response services.• Conducted fire prevention inspections and identified potential hazards that could lead to fires or other emergencies.• Responded to emergency calls and provided advanced life support services to patients.• Assessed patient conditions and identified appropriate treatment plans based on established protocols.

• Conducted daily deck operations including mooring, anchoring, and line handling• Performed routine maintenance on ship's equipment and machinery• Supervised and trained junior personnel in all aspects of seamanship• Participated in search and rescue operations, as well as law enforcement and homeland security missions• Conducted daily small boat operations including search and rescue, law enforcement, and aids to navigation• Maintained and repaired station boats and equipment• Assisted with maintenance and upkeep of station facilities• Trained junior personnel in small boat operations and maintenance• Operated and maintained ship's small boats• Assisted with maintenance and repair of ship's equipment and machinery