Derek Nelson Email & Phone Number

Eatonton, Georgia, United States

Owner of Vibrant Ventures, LLC a home renovation and house flipping business.Youtube.com channel is under What the flipinside

Conyers, Georgia, United States

Revitalized post-sales processes, ensuring customer-centric approach by engaging directly with clients and developing strategic multi-year success roadmap. Streamlined claim processing procedures, resulting in reduction of lead times and backlog. Optimized field service operations by capitalizing on in-house resources, substantially cutting reliance on external contractors and associated costs.● Slashed average processing lead times for customer claims from two weeks to under one day, enhancing service efficiency.● Decreased backlog of customer claims from 1,500 to manageable 120, improving response times and customer satisfaction.● Cut "out of the box" claims by over 50%, demonstrating a commitment to quality and reliability in product delivery.● Achieved $500k+ in annual savings by utilizing internal Field Service Team instead of third-party contractors, boosting profit margins.

Decatur, Ga

Championed integration of Smart Manufacturing processes into industrial product lines, enhancing machine availability and introducing parts traceability to elevate product quality. Facilitated eight Kaizen events, mentoring teams to streamline operations and bolster product integrity. Achieved significant cost reductions in quality-related processes, directly impacting bottom-line savings and customer satisfaction levels.● Generated over $7.2M in annual savings through strategic quality cost reduction initiatives.● Advanced manufacturing efficiency by implementing cutting-edge Smart Manufacturing techniques.● Contributed to substantial improvements in customer satisfaction by ensuring product excellence.

Conyers, Ga

Streamlined bill of material process, achieving reduction in cycle time from 13.5 days to 1.25 days. Implemented lean manufacturing techniques to enhance operational efficiency and material flow. Collaborated with cross-functional teams to optimize production schedules and inventory management. Developed and enforced standard operating procedures for material handling and storage.● Managed backlog effectively for decreasing from $5.4M to $1.25M. ● Reduced bill of material process time by over 90%, significantly improving production efficiency and resource allocation.● Slashed bill of material backlog by $4.15M, directly impacting the company's working capital and operational costs.

Conyers, Georgia, United States

Established unified customer care framework to serve as central point of contact, enhancing client engagement and support. Streamlined pre-production processes, resulting in significant reduction of backlog and improved operational efficiency. Developed strategic initiatives to optimize customer satisfaction and retention through effective communication and problem resolution.● Reduced pre-production backlog by 77%, recovering $5M in potential revenue.● Established a brand-agnostic customer care team, improving service consistency and customer experience.● Implemented process improvements that enhanced team productivity and customer issue resolution.

Carlisle, Pennsylvania, United States

Streamlined plant and distribution operations, achieving 25% reduction in distribution footprint and integrating supply chain functions into centralized model. Played critical role in establishment of new distribution center in Toronto, Canada. Established Landfill Free manufacturing plant, reinforcing commitment to environmental stewardship.● Spearheaded the reduction of on-hand inventory by 28%, equating to $1.4M in cost savings.● Developed and implemented a breakthrough process enhancing top-line sales by $20M annually.● Launched new distribution center in Toronto, enhancing North American market reach.● Orchestrated cost-effective business transition from Mexico to the USA, saving 8% in operational expenses.● Championed sustainability efforts, launching first eco-friendly lighting plant/DC with remarkable 40% reduction in energy usage.

Conyers, Georgia, United States

Responsible for production, quality, and cost for all Emergency product at Acuity Brands Lighting.

Conyers, Georgia, United States

Conyers, Georgia, United States

Responsible for plant production of Reloc & Synergy® Lighting Controls business for Acuity Brands Lighting in Conyers, Georgia.

Conyers, Georgia, United States