As services director, I’m responsible to operate in Mexico for a multi-country, niche player, Microsoft certified services partner focused in the business digital productivity & transformation, mobile productivity for business, BI, cloud (IAAS, SAAS, PAAS) and e-learning areas. I’m Accountable for a service (consultancy, support and manage services) and sales pipeline, marketing business plan and partner’s relationship in order to deliver complex IT & Business services solution portfolio for Digital Transformation. I manage direct relationships with CxOs dealing complex deals.

Responsible to lead the services business strategy in the high potential and global customers segment. In this position my focus has been oriented to manage relationships with Business and Technology decision makers CxO’s. The goal of an SE is to advise customers to best realize their business goals through the business effective use of the Microsoft most innovative technologies and experiences in their respective industries and markets.As Services Executive in this new Microsoft era oriented to cloud services & devices, I was oriented to become to be a customer advisor and in my position conceptualize, propose and lead implementation of solutions with impact on the customers’ business results. To achieve this goals, I lead and orchestrate a team of services solution specialist, architects and consultant that support the account under the SE strategist vision aligning Microsoft capabilities and competencies with customer needs and business goals, in order to find the balance between a commercial and an advisory relationship.

Discipline: Delivery Management and LeadershipAs Professional Development and Resources Manager (PDRM) I have the responsibility to manage +16 Services Professionals from several (+5) nationalities through which drive customer satisfaction (+10% growth YOY) and services revenue. As PDRM I'm responsible to define a strategy to keep focus on customer satisfaction and services revenue putting efforts on: • Structure delivery strategies that accomplish buisness plans and meet team billable utilization goals and team readiness plans.• Defines the delivery capacity management process and align those capacities to business model plan. • Drive technical and professional role readiness across the team, aligning those plans with actual and futures business needs.• Staff local engagements, escalating un-filled engagements as required to meet pre-agreed Service Level Agreement.• Perform talent acquisition and training, to meet assigned headcount goals Drive/be part of DX/ organizational initiatives around Delivery and/or Project Management improvements.• Conduct performance management; direct report meetings to direct, coach, assess impact, reward, and discipline.

Discipline: Business and SalesAs Services Executive (SE) I was advisor of customer Business and Technology Decision Makers (BDM/TDM) to help them to best realize their business value through productive use and support of Microsoft innovative technologies and experiences. As SE I was responsible for definition and grow the services business (+10% YOY 2008-2011) thought customer relationship and business leadership (in the Enterprise customer segments) to ensure the deployment, adoption and productive use of their investments in Microsoft technologies. Part of my commitment was establish and nurture customer relationships, develop account strategies and manage a business pipeline of services opportunities (in MM USD) in consultant and support business. The success of a Services executive is measured by satisfied customers (+83% YOY) and long-term revenue. As Services Executive (SE) I was the single point of contact for all Services in their assigned accounts and responsible for strategy, planning, marketing/positioning, crafting and selling the entire services portfolio (Enterprise Strategy, Consulting and Premier Support) deep into my customers.

Discipline: Delivery ManagementAs Engagement Manager (EM) I have to lead a high performing team of services professionals with end-to-end services delivery responsibilities. The EM manage the delivery of innovative and creative solutions to have a direct, positive impact on customers. My primary responsibility was deliver end-to-end IT services, including identifying, developing, growing, and delivering enterprise strategy opportunities, IT Consulting Services and Premier Support areas. My core of the successfulness as EM was lead and manage with delivery excellence criteria (+90 DEI in each of 3 years), customer satisfaction (+83% YoY) and be a reference in the region as business, contracts and personnel operational workload lead. As EM I also support the develop strategic plans to grow Microsoft's enterprise strategy, consulting services, and Premier Support business in alignment with EPG Account Managers and delivery partners.When I was EM the Services Executive figure doesn’t exist in my office, so I used to be a combo role between EM/TSE so I need to lead in many areas where an open space need for actions I put my focus on: Strong people management and leadership, business operations (operating and budgeted expense), and resource allocation (headcount and workforce planning).

Discipline: DeliveryAs Microsoft Consultant (MC), I was responsible to design and deploy solutions around the Andean Region to accelerate the power of Microsoft products and technologies in the Business Intelligence and IT Security Area. I used to Work as technical leader with partners on some of the largest and most complex technological environments in customers of the region to assist them in:• The delivery of high quality engagements around Microsoft's solution areas, technologies and products in diverse client environments. • Develop solutions using Microsoft methodologies in complex customer environments. • The design and development of integrated solutions using the latest Microsoft products and technologies.• Understanding the relevant application development, infrastructure and operations implications of the developed solution. Microsoft Services looks for Consultants who has both broad and deep technology knowledge and the ability to architect a solution by mapping a customer’s business problem to an end-to-end solutions. In this role, the consultant will engage in effective dialog with senior-level technology decision makers while focusing on the development of customer business agility and business value, and demonstrating deep experience.