David Morehouse Email and Phone Number

• Oversaw major policy update projects and managed their executions with cross-functional partners.• Led process improvement and optimization efforts.• Facilitated trainings with offshore teams.• Coached and mentored junior team members. • Partnered with Legal and Policy teams to resolve emerging high priority escalations including international compliance obligations.

• Utilized SQL daily when conducting reviews of user and organization level accounts to investigate fraud and TOS violations.• Formalized process to unify templated responses across the team for more consistent external interactions.• Created Slack workflows for process standardization and tracking.• Revised email templates to address the most common reopen reasons and reduced reopen rate by up to 75% for some programs.

• Recognized at May 2018 & July 2020 CX All Hands as a top performer and CX Most Valuable “Briteling” February 2019 & August 2020.• Founded a knowledge-sharing Slack channel with an emoji voting system for resource prioritization, becoming an essential tool for global support teams and new hires.• Provided expert customer care for event creators of all sizes as a top performer exceeding all KPIs.• Data Privacy SME that aided in external support related to DSARs, Data Removal, and… Show more • Recognized at May 2018 & July 2020 CX All Hands as a top performer and CX Most Valuable “Briteling” February 2019 & August 2020.• Founded a knowledge-sharing Slack channel with an emoji voting system for resource prioritization, becoming an essential tool for global support teams and new hires.• Provided expert customer care for event creators of all sizes as a top performer exceeding all KPIs.• Data Privacy SME that aided in external support related to DSARs, Data Removal, and general policy questions as well as internal support related to training materials and performing impact assessments.• Calibrated quality rubric as a member of the Quality Peer Review Board.• API SME trained to assist users with general questions related to API usage within the platform.• Received internal certification to facilitate training sessions. Show less

• Experienced the prior levels of the production process: Individually inspecting all completed parts and only packing product that met quality standards. Leading small teams of packers as a machine operator and ensuring production ran smoothly, fabricator was set optimally, and that packers knew how to properly identify acceptable product.• Inspected product at regular intervals to ensure that products were only being packed if they aligned with the specification outlined on the purchase… Show more • Experienced the prior levels of the production process: Individually inspecting all completed parts and only packing product that met quality standards. Leading small teams of packers as a machine operator and ensuring production ran smoothly, fabricator was set optimally, and that packers knew how to properly identify acceptable product.• Inspected product at regular intervals to ensure that products were only being packed if they aligned with the specification outlined on the purchase order.• Coordinated with machine operators, packers, and management to address quality concerns.• Crafted detailed reports for shift change that would allow the next team to quickly identify anything unusual that occurred and prepare accordingly. Show less

• Scheduled new and returning patients to align with their own unique treatment plans.• Prepared treatment rooms.• Tracked timing to alert the acupuncturist when patients were ready to begin and end treatments.• Processed payments and billing for medical insurance plans.

• Processed new and renewing memberships.• Graded independent study activities and mailed vital certificates of completion necessary for licensing.• Resolved support inquiries related to online access and administering the online Periop101 course.• Completed transactions for books and other educational material for individuals and hospital systems and completed conference registrations for individuals and groups.• Trained on-site registration staff at conferences.