Oversaw the architecture and integration of new Delivery Pipeline Tools. Core member and contributor to the strategy and implementation of our “NextGen” CI/CD platform tech segment strategic initiative to modernize the delivery pipeline systems, improve developer experience, accelerate value delivery, and increase overall quality. • Delivered cost avoidance measures valued at over $2M in the first year by making significant improvements to our Continuous Testing platform operations that will continue to yield YOY compound savings as the system scales to accommodate adoption growth. • Proposed and delivered a new Tools Incubation Pipeline to accelerate innovation adoption that led to a 5X reduction in the lead time for new capabilities added to our Delivery Pipeline platform. • Proposed and developed a robust company-wide Delivery Pipeline Systems Community of Practice topromote innovation, foster collaboration, and knowledge-sharing, and develop the skills and competencies around the new tools and capabilities being introduced.

Managed Platform and Product Engineering teams’ execution and delivery of lender integrations, roadmap products and features, technology initiatives and sustaining work. • Scaled Agile/Scrum development teams across 3 geographies (triple-digit engineering growth) without any disruption to ongoing operations nor project deliverables, a testament to the systems put in place for scaling the teams. • Proposed nearshore expansion, vetted a new vendor, and managed the execution and negotiation of a competitive rate card and favorable contract terms.

• Streamlined release management practices achieving faster release cycles, reducing lead times, andimproving product quality. • Engineering’s SDLC and Release Management processes were recognized by the ISO 27001 audit as areas of strengths. • Developed a balanced scorecard for engineering metrics (quality, speed, predictability, throughput, and team health) • Proposed and implemented cost-effective talent sourcing solutions that improved the ability to findqualified prospective candidates and resulted in a significant increase in qualified submissions. • Managed vendor relationships and saved over $100K in 2017 through pricing negotiations. • Quarterly awardee in Team Collaboration for going above and beyond to help another department improve our reporting infrastructure.

Provided technical leadership and design oversight for the Tolling Subsystems and MOMS legacy and next-gen products. Managed and supervised the development team to deliver on critical project deadlines. • Improved development processes leading to substantial productivity gains • Supported existing legacy projects and the development of new implementations • Chair of 3M's Austin TechForum Software Chapter

• Hands-on technical lead for the TxDOT Tolling Front/Back Office System implementation closing out on critical punch list items before transition

Designed and developed new software components to expand the NCL platform • Developed new retail, lender and credit bureau integrations • Supported existing integrations • Helped improve the release management process • Lead the adoption of Scrum for new development • Provided guidance and mentorship on Scrum and Kanban agile methodologies

• Developed (one-person team) a brand new Pega PRPC application (including managing the release process, environments, builds, deployments, production push, etc.) to manage updates to Contact Us details on PayPal.com (supporting 254 countries and various languages), bringing down the time it took the business to update this information from several days to a few minutes, significantly reducing the costs associated with these updates. • Lead developer to build out the Java middle tier mapping layer (i.e. CSOM) for several of the new POS interfaces to be used in the Pega Compass initiative. • Staff level developer in a new pilot project to replace a proprietary in-house document management system with an open-source Java/JCR based solution leveraging Day's CQ/DAM platform. • ScrumMaster and staff level developer in the re-engineering of the Payment Status (accountable for more than 1/4 of all PayPal support calls), Close Account and Manage Financial Instruments flows using Pega, a Business Process Modeling tool, as part of a Global Ops initiative aimed at revamping all of the Customer Service flows to significantly reduce contact related costs. • Lead Developer on a SOA-related isolation project to expose the Activity Log and the Front End Error Log legacy functionality through a service based proprietary framework (Atlas Services Framework) • Proposed a new business model on how to revamp the Escalations process (through fee-based service 3rd party arbitrations) to reduce costly Customer Service Center costs and arbitrage related negative customer feedback • Proposed a Payment Status LifeCycle project to further improve Claims (improving "self-service" claims features) • Lead Developer to implement a visual Status Meter in PayPal Claims Resolution Center to help reduce the number of customer contacts pertaining to claims and escalations.

• Reporting module lead and subject matter expert for the Visa Information Source (VIS) enterprise web application—http://usa.visa.com/corporate/mid_size/im/index.html; • Responsible for the design, coding, testing and debugging of the VIS reporting module; • Developed a templates-based approach to report development reducing development time in half; • Automated the build & deployment processes using batch files, shell scripting and ClearCase with UCM integration; • Improved process by automating VIS' internationalization bundles' extraction and deployment reducing the manual effort by ten-fold; • Managed vendor relationships (i.e. SDL and Jinfonet) significantly improving relationships and processes; • Technical lead for a new application under the VIM portal--VCF Certification service--with a team of 5 on-site and off-shore developers; • Oversaw offshore development activities ensuring the timely deliverable of requirements and quality control.

• Designed and developed a new front-end for the Secure Electronic Transaction (SET) Server Wallet product (based on an AppLogics application) that provides more customization and branding options to the customer and automates most setup tasks; • Improved the current setup and maintenance process for new issuer activations and customization reducing the time to market by ten-fold; • Designed the next generation Verified By Visa Directory Server 3.0 UI front end using JSP and XML, resulting in a significantly improved user experience.

• Setup and maintained the corporate LAN and intranet from scratch; • Managed the network and the web systems backend for the company; • Assisted in creating a SDLC methodology (FAST) for planning, designing, deploying, and supporting the company's information systems; • Helped with the design specs and the development setup for the TourVite web application; • Worked with an outsourced partner to develop the TourVite web application using Cold Fusion.

• Network configuration and trouble shooting; • Installing/upgrading new applications; • User support.

> Installing/upgrading/maintaining/troubleshooting servers, such as NS SuiteSpot, Apache, wuftpd, LISTSERV and LSMTP;> Creating/updating static HTML pages and adding dynamic content;> Using CGI/Livewire to query existing databases;> Mirroring the website across the world (using mirror.pl);> Providing technical assistance to content producers;> Training technical staff and end-users.

> Assisted Senior Systems Admin;> Performed routine tasks--new accounts, backups, automation scripts;> Network, server/application upgrades and trouble-shooting.

> Web site design, implementation and maintenance;> LAN setup and trouble-shooting;> Programming tasks (scripts for CGI applications, online entry forms processing, simple apps for data collection).

> Worked closely with the United Nations Trade Point Development Centre to configure and implement the UN-Electronic Trading Opportunities system for compatibility across the UN Global Trade Point Network;> Helped with the installation and maintenance of a LAN to facilitate group work (using Windows for Workgroups);> Set up Internet email, a remote FTP site and gopher server to improve the current reach and efficiency of the trade leads distribution;> Performed online trade leads research (finding, selecting, editing, compiling, revising and publishing);> Email technical helpdesk support;> Automation of Helpdesk activities (customized Pine to include auto reply templates for frequently asked questions).

> Coordinated and implemented United Nations related projects, such as the ETO System.

> Installation and trouble-shooting of AT&T Easylink services and products;> Customer technical support.