David G. Moreta Email & Phone Number

Quito, Ec

Quito, Pichincha, Ecuador

Microsoft Azure Cloud SupportMicrosoft 365 Admin Support

Quito

I worked in the Verndale Managed Services department on Web applications/servers monitoring and troubleshooting. I provided follow up with the client and the Managed Services and Application Support teams when any issue arose, to ensure uptime and service level agreements fulfillment. Our clients range from a variety of firms in the US in the retail, services, wholesale distribution and financial sectors.Duties and Responsibilites:Client CommunicationEmailSupport Phone… Show more I worked in the Verndale Managed Services department on Web applications/servers monitoring and troubleshooting. I provided follow up with the client and the Managed Services and Application Support teams when any issue arose, to ensure uptime and service level agreements fulfillment. Our clients range from a variety of firms in the US in the retail, services, wholesale distribution and financial sectors.Duties and Responsibilites:Client CommunicationEmailSupport Phone LinePagerDuty Cacti New Relic WormlySophosXinkJIRAJIRA Service DeskConfluenceCreating and Managing DocumentationIncident ResponseRoot Cause Analysis Access Testing for Client EnvironmentsInternal IT supportSmartDeploy Show less

Quito, Ecuador

Coordination of IT Support and Helpdesk for several sites and customers. Outsourcing of IT Support and Infrastructure Administration for SMEs. Software Licensing. Cloud Services Administration.Duties and Responsibilites:Microsoft Azure Administration (VMs, Virtual Networks, VPNs, Storage, Backup)Microsoft 365 AdministrationManageEngine ServiceDesk Plus MSP AdministrationService Desk ManagementProject Consulting and Management for ClientsMigration of Workloads to… Show more Coordination of IT Support and Helpdesk for several sites and customers. Outsourcing of IT Support and Infrastructure Administration for SMEs. Software Licensing. Cloud Services Administration.Duties and Responsibilites:Microsoft Azure Administration (VMs, Virtual Networks, VPNs, Storage, Backup)Microsoft 365 AdministrationManageEngine ServiceDesk Plus MSP AdministrationService Desk ManagementProject Consulting and Management for ClientsMigration of Workloads to the CloudSecuring IT environmentsDesigning and Configuring NetworksZoho CRMZoho Assist Show less

Dallas/Fort Worth Area

As part of the Young Leaders of the Americas Initiative, I was hosted as an intern by Access Healthcare, one of the top services providers for its sector in the US.

Network and Server Administration Sybase AdministratorActive Directory and Microsoft Exchange Administrator.

Network and Server AdministrationIT support and HelpdeskMicrosoft SQL Server, Exchange and Active Directory AdministratorBackup operator

Network and Server AdministrationIT Support and HelpedeskActive Directory and Microsoft SQL Server AdministratorVenture ERP AdministratorZimbra Collaboration Suite Administrator

Service requests and Incidents managementEnsure compliance if IT corporate policiesBackup operatorNetwork and Server monitoring and administration.