*Managed relationships with freight brokers and customers to minimize cost to the Company while maintaining quality and timeline expectations*Responsible for overseeing the office; scheduling and coordination of meetings, off-site travel, and events*Managed multiple internal projects simultaneously*Oversaw all business operations to ensure all DOT and FMCSA guidelines being followed

*Primary point of contact for new clients; Responsible for collecting data and gathering requirements to ensure successful transition of new clients to ProService and its Ultipro system*Trained new clients on how to access their account and make changes (process new hires, terminations, pay and title changes, personal details, run reports, etc.) on Ultipro*Responsible for coordinating and leading employee orientations at client sites; These employee orientations were coordinated to provide employees information about ProService (who we are, what we do) as well as to educate and enroll employees in available benefit options, as selected by clients.

*Liaison between Servco’s business units and IT resources for the purpose of providing technology solutions that contributed to the improvement of workflows, processes, and efficiencies within the company.*Managed all phases of projects and coordinated personnel skills and resources for the successful development and execution of IT solutions. Supported multiple projects simultaneously (ie. Implemented Ultipro’s Human Resources Recruiting and Payroll System, Servco Pacific’s main website, Servco Home & Appliance Division website, in-house developed web based application to process automotive warranty claims, as well as several various facilities projects).*Analyzed business unit needs. Defined and documented business requirements and project specifications.

*Identified customer needs; defined new product and feature requirements.*Worked with product development, engineering and sales to develop new products or enhance existing products to achieve desired end results.*Managed and coordinated departments and resources to determine product requirements, internal processes and workflows, and to establish product timelines.

*Reviewed existing service orders and processes and made recommendations of needed changes to internal work and process flows.*Supervised team staff and worked with other departments to implement changes and to improve order processing backlog and efficiency throughout the company.*Organized staff and business resources for the successful development and implementation of telecommunication services for both, new and existing business accounts. Communicated and negotiated with outside vendors and resources in support of timeline and project deliverables.*Managed three hundred business customers simultaneously. Successful in customer retention and renewal of contracts for enterprise customers. Worked with business customers to analyze existing telecommunication services and their needs as well as upselling services to these accounts.

*Developed a credit/collection position in the company. *Created and successfully implemented all policies and procedures for this position in accordance with the company’s business rules and PUC tariffs. *Demonstrated proficiency in accounts receivables with an emphasis on customer risk management, billing analysis, reduction of bad debts, budgeting and cash forecasting. *Analyzed and prepared monthly aging reports.