Derek Moulaison Email & Phone Number

San Francisco, CA, US

New York, NY, US

I am a Realtor® and Managing Partner of The Chris Clark Team, ranked in the top 1% of agent teams in my market. From my 20 years spent as an executive leading business operations and client services for some of the Tech industry’s biggest names, I have learned that exceptional customer service, preparation, and precision in execution creates results –.

• Mscale Consulting Services is a business operations and client services consultancy providing data-driven analysis and consultation to help our partners formulate strategic organizational, operational and client.
• Assessment of Client Services and Digital Operations processes, personnel utilization, and service efficacy
• Quantitative analysis of Ops and Services execution efficacy and resulting business operational performance
• Development of strategic plans for optimizing operational execution and service delivery, and establishing operational scaling strategy to support profitable business growth
• Organizational design consultation
• End-to-end consultation and project management for organizational and process redesign/implementationCurrent/Former Clients:

Livonia, Michigan, US

• Executive leader of 25-person Digital Operations and Service Strategy organization consisting of Campaign Management, Ad Operations, and Client Service Strategy teams
• Responsible for organizational design, development, and execution of scalable client service strategy that creates leverage for profitable business growth thru maximizing customer retention and revenue scaling
• Accountable for customer retention and scaling, service delivery performance and operational execution, and portfolio margin/TAC management for Services organization
• Developed, implemented, and manage cohort and service delivery analysis to track business health and create accountability for key success metrics across Sales and Services teams
• Led pre-merger diligence and post-acquisition integration initiative for Operations & Services business units

San Francisco, CA, US

• Executive leader of 140+ person global Operations and Client Services organization
• Integrated, built, and lead global Service organization consisting of Client Services, Campaign Analytics, Ad Operations, and Design teams spread across 12 offices in 7 countries supporting global programmatic digital.
• Drove operational business process and strategy for Quantcast Advertise services organization and delivered successful achievement of account and revenue retention, scaling, and margin goals
• Developed and scaled Operations org from 50 employees to 140+ in less than 2 years, supporting 100%+ revenue growth for 3 consecutive years
• Established local operations and client services organizations in 7 locations and 4 countries
• Scaled organization via extensive system automation and improved execution efficiency to achieve significant, consistent YoY growth in revenue per head and customer satisfaction metrics

Los Angeles, US

* Executive team member focused on scaling and building business and advertising operations to drive incremental renewal revenues and meet revenue yield targets* Management of Pricing & Yield, Campaign Management, and Ad Product teams consisting of 9 team members across 3 offices* Drive process efficiencies across organization to minimize campaign.

San Francisco, US

• Responsibilities:
• Member of ADITIVE management team tasked with building the operational side of the business
• Architect, build and staffing of ADITIVE advertising operations & client services infrastructure and programs
• Direct and manage company product development portfolio and product management initiatives
• Manage ADITIVE’s presence & relationships with industry organizations and major client partnerships
• Manage ADITIVE Ad Operations, Client Services, and Design teamsAchievements & Deliverables:

San Francisco, California, US

Business ownership for online advertising infrastructure including Ad Serving, Contract Management, and Campaign/Site Optimization platforms. Direct Network, Site and Campaign analysis and insight development initiatives. Product development for custom ad product initiatives. Management of remnant and indirect revenue monetization initiatives. Day-to-day.

• Directed global product development portfolio for Media initiatives accounting for over $30mm in annual revenues
• Product management responsibility for display advertising, new media and non-transaction monetization initiatives
• Directed daily and strategic operations of Advertising Operations and Media Product Development teams
• Managed global ad serving infrastructure and operations strategy for the 47 Web sites in the Travelocity/Sabre global advertising network responsible for over $75mm in yearly revenues
• Developed technical solutions for on-site merchandising, marketing and advertising including database integration with ad serving platform, content personalization tools, and workflow automation

B.A., Political Science & Mass Communications

Course Completion, Leadership For Extraordinary Performance

Course Completion, Principles Of Business Management And Organization