Deepmohan Pathak Email & Phone Number

About Exela Technologies : Exela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions that improve efficiency, quality, and productivity. With decades of experience operating mission-critical processes, Exela serves a growing roster of more than 4,000 customers throughout 50 countries, including over 60% of the Fortune® 100. With foundational technologies spanning information management, workflow automation, and integrated communications, Exela’s software and services include multi-industry solution suites addressing finance & accounting, human capital management, facilities optimization, and legal management, as well as industry-specific solutions for banking, healthcare, insurance, and the public sector. Exela is a leader in workflow automation, attended and unattended cognitive automation, digital mailrooms, print communications, and payment processing, with deployments across the globe. Through cloud-enabled platforms, built on a configurable stack of automation modules, and over 16,500 employees operating in 21 countries, Exela rapidly deploys integrated technology and operations as an end-to-end digital journey partner.

Mumbai Area, India

I had a personal reason for wanting to start a small business with a partner. I would be happy to discuss this in detail during the interview or through any other viable option.

Mumbai Area, India

Designation - Team Leader (September 2016 to January 2018) - In the previous performance year, I made an equal contribution to transiting critical tasks from the Capability and Development Team to Operations in a newly identified role and a team of two. This role had clear pre-defined rules with strict time lines, and the KPI's included zero misses. The primary task included to set up the logistic to onboard new hires which also included recently introduced "contractual employees". The job included, but was not limited to, pre-process training and assessment, drug testing as per client mandate, delegating work to trainers, compliance, client system access requests and follow-ups, training plan and content review, and so on.Business Outcome -We were able to lay the groundwork and successfully transfer 85% of the tasks from the Capability & Development (C&D) Team to operations.(September 2014 to August 2016) - I also managed a team of thirty (30) financial analysts who were in charge of H.C.S.C.'s financial operations. This line of business generated revenue. Our responsibilities included payment posting of insurance premiums paid by members, handling customer queries / escalations, handling urgent ad-hoc files sent by the onshore team, and so on.Business Outcome - My team, Neuron B, played an important role in completing the overall inventory received on a daily basis. We had gained an advantage in a few work queues, such as CASH HUB, SIEBEL Inquiries, NPP, and so on. The team was able to completely meet the KPI's and was also awarded "The Best Team Award" once.Team attrition was under control, and I saw frequent promotions on the team.

Navi Mumbai

Period - May 2013 till August 2014.I managed a team of twenty two processors. The goal was to maintain quality and production keep a tap on minimal process leakage, absenteeism, organize production and quality review sessions, floor support and various other crucial aspects. Period - January 2013 till April 2013.I helped in the employee’s confirmation. This was a team of eleven processors. It resulted in zero attrition. Period - March 2012 till December 2012.I could also deliver in another new scope of business. The challenge was to act upon the onshore client need. This project was handled through WEBEX. The idea was to get trained and impart the training to four new trainees. I was instrumental in terms of setting-up of this particular L.O.B with the new hires. It was an addition to the transaction billing.Period – June 2008 to February 2012. I have also contributed by being a part of the team for the other line of businesses which is NASC, History Conversion, STBK, Medicare Reclamation and Neighborhood Health Plan. Medicare Reclamation was a high end project where we were authorized to pay up to 10,000 USD. The successful completions of the various job roles depict my compatibility. Period – September 2006 to May 2008.I have also been trained in the role of Customer Service Associate. I was also a part of the claim processing for a short span of time.Client Visit’s month and year – May 2008 and June 2009I represented the process twice during the client site visit to INDIA. The platform was QBR-Quarterly Business Review. This was a process level representation to voice the concerns if any.

Advance Diploma In Hotel Management And Catering Technology, Hotel Management And Catering Technology

Ssc, Secondary School Certificate

Activities and Societies: Not Applicable