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Danielle Phelps is listed as NASA End User Services and Technologies (NEST) - Tier 2 - Technical Support Desk Technician at EMCO Technologies at EMCO Technologies, a company with 122 employees, based in Poplarville, Mississippi, United States. AeroLeads shows a matched LinkedIn profile for Danielle Phelps.
Danielle Phelps previously worked as NASA End User Services and Technologies (NEST) - Tier 2 - Technical Support Desk Technician at Emco Technologies and NASA Shared Services Center (NSSC) - Tier 1 - Enterprise Service Desk (ESD) Help Desk Assistant at Itc Federal. Danielle Phelps holds Bachelor Of Science - Bs, Information Technology from The University Of Southern Mississippi.
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I began my IT Career graduating from the University of Southern Mississippi with a Bachelor's of Science in Information Technology (Networking). Shortly after, I landed a great opportunity as a Networking / Help Desk - Intern - for Keesler Federal Credit Union. There, I was able to apply years of studies and be hands-on with many tasks including networking / help desk duties. Upon my completion of the internship, I made my advancement towards the NASA Shared Services Center (NSSC) Enterprise Service Desk (ESD) - Tier 1 - Helpdesk Customer Assistant assisting NASA-Employees and NASA-Affiliates troubleshoot basic computer task and manage account information. After a year and a half, I was offered an opportunity to work for NASA End User Services and Technologies (NEST) - Tier 2 - as a Support Desk Technician assisting NASA-Employees and NASA-Affiliates with more troublesome and tedious tasks.
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- Provided On-The-Phone / Virtual customer assistance of technical issues through NEST Tier II Helpdesk / Technical Support- Created Help Desk tickets for calls handled and worked Help Desk tickets assigned by Help Desk leads and management- Held System Admin role that requires use of admin privilege's- Ran CMD commands, run system driver updates, managing.
- Provided On-The-Phone customer assistance of technical issues through ESD Help Desk, including password resets, application issues, login issues, network connectivity issues, and basic troubleshooting- Created Help Desk tickets for calls handled and worked Help Desk tickets assigned by Help Desk leads and management.- Setup of new users/employees/interns.
Biloxi, MS
- Provided On-The-Phone customer assistance of technical issues through KFCU Help Desk, including password resets, application issues, login issues, network connectivity issues, and basic troubleshooting.- Created Help tickets for calls handled and worked Help tickets assigned by Help Desk leads and management.- Imaged and Deployed computers for employees.
Graduated - Honors - 3.5 GPA
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Danielle Phelps works for EMCO Technologies.
Danielle Phelps is listed as NASA End User Services and Technologies (NEST) - Tier 2 - Technical Support Desk Technician at EMCO Technologies at EMCO Technologies.
Danielle Phelps is based in Poplarville, Mississippi, United States while working with EMCO Technologies.
Danielle Phelps has worked for Emco Technologies, Itc Federal, and Keesler Federal Credit Union.
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Danielle Phelps holds Bachelor Of Science - Bs, Information Technology from The University Of Southern Mississippi.
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