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Danielle Phelps Email & Phone Number

NASA End User Services and Technologies (NEST) - Tier 2 - Technical Support Desk Technician at EMCO Technologies at EMCO Technologies

Location: Poplarville, Mississippi, United States 3 work roles 2 schools

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✓ Verified July 2026 3 data sources Profile completeness 86%

Current company

EMCO Technologies

Role

NASA End User Services and Technologies (NEST) - Tier 2 - Technical Support Desk Technician at EMCO Technologies

Location

Poplarville, Mississippi, United States

Company size

122 employees

Who is Danielle Phelps? Overview

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Quick answer

Danielle Phelps is listed as NASA End User Services and Technologies (NEST) - Tier 2 - Technical Support Desk Technician at EMCO Technologies at EMCO Technologies, a with 122 employees, based in Poplarville, Mississippi, United States. AeroLeads shows a matched LinkedIn profile for Danielle Phelps.

Danielle Phelps previously worked as NASA End User Services and Technologies (NEST) - Tier 2 - Technical Support Desk Technician at Emco Technologies and NASA Shared Services Center (NSSC) - Tier 1 - Enterprise Service Desk (ESD) Help Desk Assistant at Itc Federal. Danielle Phelps holds Bachelor Of Science - Bs, Information Technology from The University Of Southern Mississippi.

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EMCO Technologies

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About Danielle Phelps

I began my IT Career graduating from the University of Southern Mississippi with a Bachelor's of Science in Information Technology (Networking). Shortly after, I landed a great opportunity as a Networking / Help Desk - Intern - for Keesler Federal Credit Union. There, I was able to apply years of studies and be hands-on with many tasks including networking / help desk duties. Upon my completion of the internship, I made my advancement towards the NASA Shared Services Center (NSSC) Enterprise Service Desk (ESD) - Tier 1 - Helpdesk Customer Assistant assisting NASA-Employees and NASA-Affiliates troubleshoot basic computer task and manage account information. After a year and a half, I was offered an opportunity to work for NASA End User Services and Technologies (NEST) - Tier 2 - as a Support Desk Technician assisting NASA-Employees and NASA-Affiliates with more troublesome and tedious tasks.

Current workplace

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Emco Technologies

NASA End User Services and Technologies (NEST) - Tier 2 - Technical Support Desk Technician at EMCO Technologies

baton rouge, louisiana, united states

Employees

122

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3 roles

Danielle Phelps work experience

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Nasa End User Services And Technologies (Nest) - Tier 2 - Technical Support Desk Technician

Current

Emco Technologies

- Provided On-The-Phone / Virtual customer assistance of technical issues through NEST Tier II Helpdesk / Technical Support- Created Help Desk tickets for calls handled and worked Help Desk tickets assigned by Help Desk leads and management- Held System Admin role that requires use of admin privilege's- Ran CMD commands, run system driver updates, managing software, etc to troubleshoot various issues (including operating system support for Windows / Mac / Mobility: iPhone / Samsung)

Jun 2023 - Present

Nasa Shared Services Center (Nssc) - Tier 1 - Enterprise Service Desk (Esd) Help Desk Assistant

Itc Federal

- Provided On-The-Phone customer assistance of technical issues through ESD Help Desk, including password resets, application issues, login issues, network connectivity issues, and basic troubleshooting- Created Help Desk tickets for calls handled and worked Help Desk tickets assigned by Help Desk leads and management.- Setup of new users/employees/interns by guiding them through process of setting up Launchpad profiles, enabling NDC accounts, managing RSA Tokens, as well as escalation of tickets to NEST - Tier 2 when need be.

Feb 2022 - Jun 2023

Intern - It Networking / Help Desk Assistant

Keesler Federal Credit Union

Biloxi, Ms

- Provided On-The-Phone customer assistance of technical issues through KFCU Help Desk, including password resets, application issues, login issues, network connectivity issues, and basic troubleshooting.- Created Help tickets for calls handled and worked Help tickets assigned by Help Desk leads and management.- Imaged and Deployed computers for employees at various sites, including software installation and on-site setup.- Setup of new users/employees by creating DSR (Users) profiles, Phone assignment in Cisco management software, and Computer and Phone physical assignments.- Trained in low-level Network Management; configuring switches, configuring firewall rules, and redundancies to prevent outages, all of which were implemented during hands-on training with reverse shadowing and mentoring.

Jun 2021 - Dec 2021

2 education records

Danielle Phelps education

Bachelor Of Science - Bs, Information Technology

The University Of Southern Mississippi

Graduated - Honors - 3.5 GPA

Education record

Hancock High School

Graduated - 3.4 GPA

FAQ

Frequently asked questions about Danielle Phelps

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What company does Danielle Phelps work for?

Danielle Phelps works for EMCO Technologies.

What is Danielle Phelps's role at EMCO Technologies?

Danielle Phelps is listed as NASA End User Services and Technologies (NEST) - Tier 2 - Technical Support Desk Technician at EMCO Technologies at EMCO Technologies.

Where is Danielle Phelps based?

Danielle Phelps is based in Poplarville, Mississippi, United States while working with EMCO Technologies.

What companies has Danielle Phelps worked for?

Danielle Phelps has worked for Emco Technologies, Itc Federal, and Keesler Federal Credit Union.

How can I contact Danielle Phelps?

You can use AeroLeads to view verified contact signals for Danielle Phelps at EMCO Technologies, including work email, phone, and LinkedIn data when available.

What schools did Danielle Phelps attend?

Danielle Phelps holds Bachelor Of Science - Bs, Information Technology from The University Of Southern Mississippi.

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