• Served as the primary system administrator for the Corporate Engagement platform, built on Salesforce, for individuals across the university from the President’s and Provost’s offices to various colleges and business departments• Worked closely with database administrators and software engineers to maintain systems, facilitate upgrades, and act as the liaison between the end-user and the technical admin and engineering groups• Facilitated manual data entry, bulk uploads including cleaning and preparing data, and automated data entry through integrations developed with software engineers• Ensured system meets business needs by constantly assessing the design, usability, and overall data structure of the Salesforce instance, and by meeting with stakeholders to discuss evolving needs and reporting requirements• Created end-user training materials (guides, tutorials, and videos) and provides live sessions to ensureusers could appropriately access and efficiently utilize the Corporate Engagement platform• Supported administration of credential and card printing software, dining plan software, and parking systems

• Managed project implementations for parking, dining, and student credentials. Procured hardware, oversaw software and systems integration, worked with internal and external stakeholders, and trained staff on new systems and procedures• Served as the primary Business Services user for dining plan enrollment, billing, and transactional processing. Exported dining plan data, prepared upload file, and then performed meal plan loads for student use. Monitored the daily reconciliation among systems (StarRez, CS Gold, and Banner) to ensure proper billing and dining plan assignments. Acted as direct liaison between software providers, central IT business support staff, and end-users to troubleshoot presented issues• Created, implemented, and maintained business system workflows, which enable clear customer-facing transactions, efficient back-end processing, and measurable tracking mechanisms for all Business Services systems. Created standard operating procedures and leads regular trainings for professional staff, student employees, and other end-users• Utilized Hyperion Reporting for reporting data from all enterprise systems. Utilized reporting tools from individual systems to generate ad-hoc reports. Developed complex report queries, generated reports and dashboards, and worked with appropriate campus partners for publishing and dissemination• Utilized RightNow CRM software for workflow management with internal personnel and external departments. Prepared and delivered training related to systems and processes for Business Services personnel as needed• Served as the subject matter expert for Office 365 in the Campus Services department

• Handled all banking functions including treasury management solution and integration with QuickBooks Online accounting software• Budgeted, projected, and recorded income and expenditures of $689,000 budget, and presented financial status reports to the Board of Trustees on a regular basis• Managed donor database and communications, including amid a 55% increase in donor base• Created and maintained participant database to host personal and demographic information and success statistics for over 600 youth and their families, and managed a group of interns to standardize and upload existing information into the system• Served as the main point of contact for auditors and accountants during the 990 IRS form, PA and NJ tax returns, and financial documents audit process.• Developed and updated development material including email blasts, newsletters, report card, and web material on a monthly basis• Maintained website and managed donation collection solutions such as Square, PayPal, Authorize.Net, as well as other technology security • Analyzed and reported metrics data monthly to Executive Director and other stakeholders• Supervised volunteers and interns assisting with operational tasks; conducted phone and in-person interviews for full time staff positions

• Developed, coordinated, and facilitated programs for youth in collaboration with staff• Budgeted, forecasted, recorded, and reported on actual income and expenditures in coordination with the Executive Director• Researched, solicited, and secured donations and grants, both independently and in collaboration with the Joseph Fund of Camden affiliate organization• Developed and tracked a system of metrics to quantify the progress and betterment of the youth as a result of LUCY participation• Maintained, updated, and upgraded website and other technology and security systems

• Filmed and edited jazz concert for the Dahi Divine Quartet as a part of the Philadelphia Art Museum's "Art After 5" series• Filmed concerts at major venues like The Fillmore, World Cafe Live, and The Electric Factory in Philadelphia, PA• Photographed ~20 comedians for the Raven Lounge's Thursday night open mic comedy event. Headshots are posted in the bar.• Filmed The Basketball Tournament, a semi-pro competition with a $1,000,000 payout, and have had my videos on ESPN.com.• Photography around Pennsylvania and New Jersey.• Graphic design also as featured on my full-time organization's website (lucyoutreach.org)Open to freelance work and expanding into different fields

• Worked with clients as a part of Internal Audit to test for compliance with federal SOX regulations as they pertained to the company’s information technology. Analyzed clients’ financials systems for gaps in adherence to policies and procedures, both at personnel and systems levels. Developed means of remediation that suited other external auditors and internal stakeholders• Documented data flow diagrams and process flows for clients in order to better demonstrate the inner workings of the company’s information technology systems and rewards program. Provided recommendations for improvements in process efficiency and security• Performed pre-implementation Quality Assurance of an enterprise Microsoft SharePoint application to resolve any issues in the pre- and production environments• Managed clients within the healthcare, hospitality, staffing, finance and banking, energy, pharmaceutical, and event supplies industries

Advised and helped students with computer-related problems, ranging from wireless Internet troubleshooting to student account management via telephone or in person at the center

• Performed individual research on the effectiveness of Data Envelopment Analysis (DEA), a means of measuring relative efficiency among decision-making units• Worked with a mentor professor weekly over the course of three months to discuss and analyze the research• Contributed to "Using Regression and Data Envelopment Analysis (DEA) to Forecast Bank Performance over Time" from Applications of Management Science volume 13, Financial Modeling Applications and Data Envelopment Applications

• Tested Microsoft Access applications for an upgrade from Windows XP, Access 2003 to Windows 7, Access 2010• Prepared purchase orders in the Hershey SAP system for archiving and did troubleshooting on orders with archiving error messages