Daniel Rickard Email & Phone Number

Morrisville, Nc, Us

Morrisville, Nc, Us

Morrisville, Nc, Us

Create and implement all business processes that govern and support Lenovo’s Enterprise Service Parts Operations.• Provide strategic inputs for planning, procurement, and logistics to speed delivery of mission critical parts to customers and field technicians for installation or repair.• Handle all issues of Critical Situation, Quality, and Delivery, as Customer and Technician Escalation manager.• Develop complete program strategies for an organically owned global service delivery solution.• Contribute strategic support planning to service sales businesses worldwide.• Manage service parts lifecycles by creating and implementing master data solutions.

Morrisville, Nc, Us

Managed the creation, implementation, and optimization of Lenovo’s Enterprise Out-of-Warranty parts and billable service business. Responsible for the strategic planning and day to day operational processes of the part sales business under multiple business models.• Increased revenue from $6.2 million to over $19.1 million. • Grew the company sales footprint to 8 additional countries resulting in $5.5+ million in additional revenue by providing key program management and procurement for partner relationships.• Developed complete program strategies for implementing a global, Lenovo-owned customer solution from sales to service.• Implemented parts and labor service delivery solution for use across multiple platforms and business models.

Morrisville, Nc, Us

Responsible for the day to day operational processes of the parts sales business under multiple business models.• Increased business from $6.2 to $13.1 million year-over-year by managing the creation, implementation, and optimization of Lenovo Out-of-Warranty parts and billable service business. • Provided key program management for implementing partner relationships, growing the partner sales footprint to 8 additional countries resulting in nearly $2.5M in additional revenue to date.• Analyzed labor pricing data for use across multiple platforms and business models.

Morrisville, Nc, Us

Managed the creation and implementation of Lenovo-based contact centers, Authorized Warranty Service Providers, and Parts Sales and Logistics.• Facilitated a Lenovo takeover of IBM Legacy Personal Computing Division for customer service, sales, warranty repair, and parts provision.

Consulted for new and existing construction environments to identify best practices for standard and custom-built IT infrastructure equipment. Winston Joseph provides IT service at over 250,000 sites in over 90 countries. Provided advanced on-site team and individual field support.• Provided engineered installation requirements for new build and renovated customer environments. • Developed complete project plans for implementing network and electrical infrastructure.• Coordinated with skilled sub-contracted vendor technicians performing network equipment and data cabling installs in restaurant/retail/professional environments.• Developed and implemented training, both written and web-based, for various skill sets.• Assisted in designing and developing turn-key network structure for data, VoIP and wireless connectivity.• Communicated daily with vendors and trained them in pertinent project information.• Maintained project margin sales and marketing goals set by Winston Joseph leadership team.• Reduced and controlled expenses.• Managed multiple $1-5 million accounts to grow revenue while providing cost-saving measures to the customer.

Principal areas of responsibility were cost-estimating, attaining permits and inspections, staff scheduling, plans, proposals, presentations, construction operations, heavy equipment procurement and operation, quality customer service, staffing, material control, labor relations, team management, and expanding clientele.• Eliminated any potential errors in field operations through constant communication with customers, subcontractors, and vendors.• Ensured conformance to requirements in all project stages; site preparation, foundation layout, operation of ground moving equipment, drainage systems, and finished grade landscaping.• Maintained safety and security of clients, employees, and contractors on all managed projects.

Arlington, Virginia, Us

Completed nearly 9 years of service with an Honorable Discharge. 2002-2005 Final position was acting NCOIC of the Instructor Training Course at the US Army Aviation Center, Fort Rucker, Alabama. Obtained the level of Master Instructor and successfully trained over 2,700 certified Army instructors in 3 years. Instrumental in the creation and implementation of the Instructor Evaluation program to ensure current instructors remained certified. 2000-2002 Served as the D Troop, 1st platoon, platoon sergeant for D Troop, 1-1 Cavalry, 4th Brigade, 1st Armored Division responsible for the maintenance, deployment, and security of 4 OH-58D Kiowa Warrior helicopters. Deployed successfully with no casualties of personnel or equipment to KFOR 2A. Prior areas of service within the US Army were: Technical Writer, USAAVNC TRADOC; C Btry, 4/5 ADA, 1st Cav Div., Ft Hood , TX; Task Force 21 Fielding Team; Blackjack Insertion Team; Team Chief; Commander's Driver.

Bachelor Of Science (Bs), Project Management

Bachelor Of Science (Bs), International Business

Bachelor Of Science (Bs), Entrepreneurship