Dewan Md. Samshul Alam Email & Phone Number

Dhaka, Bangladesh

• Develop and implement sales strategies to drive growth and market penetration in the QR payment ecosystem through Merchant acquisition.• Manage the day-to-day operations of the sales team, including lead generation, merchant acquisition, and relationship management.• Develop & optimize different processes and workflows to increase efficiency and streamline operations.• Analyze sales data and performance metrics to identify trends, opportunities, and areas for improvement.• Provide ongoing training and support to sales team to enhance their product knowledge and selling skills.• Ensure compliance with regulatory requirements and company policies related to merchant acquisition.• Set monthly acquisition targets as per management directive.• Support regional sales team members in achieving acquisition targets.• Prepare and present regular reports and updates to senior management on sales performance, forecasts, and strategic initiatives.• Route and Team assignment of Sales force• Lead special projects• Identify Merchant base for generate MID for NPSB QR• Handle transaction-related queries and ensure resolution.• Address PRA-related queries and provide resolutions.• Manage & Investigate complaints, disputes & chargeback requests.• Manage CRM Web and App for the Sales Team, including daily operations, analysis of new feature requirements, CRM administration, feature testing, and UAT.

Dhaka

• Develop and implement effective sales strategies• Lead nationwide sales team members to achieve sales targets• Manage and oversee the daily operations of the sales department• Monitor and analyze performance metrics and suggest improvements• Prepare monthly, quarterly and annual sales forecasts• Provide timely and effective solutions aligned with clients' needs• Ensuring flawless execution of POSM materials at the point of sale, including POSM setup, maintenance, and replenishment to maintain brand standards and enhance customer experience.• Providing training and support to merchandising teams on POSM-related topics, including best practices for POSM execution, maintenance, and compliance with brand guidelines.• Worked with Software Development firm to automate the POSM Execution process through developing an android app and web panel.

Key Account Manager for the following Projects- SureCash TallyKhata UNCDF project - Tangail, Sirajganj, Jamalpur & Sherpur BEOL (Rupchanda) HoReCa Sales Team Dano (Arla Foods) Trade Merchandising Operation Dabur Contact Merchandising Operation Asus Trade Merchandising operation Micromax Sell out Operation Motorola Sell out operationResponsibilities (Merchandising)• Drive overall operation of multiple merchandising team.• Follow-up of PJP maintenance status, Retail Coverage achievement, Execution quality analysis and improvement plan.• Planogram maintenance check through observing displays of company products; shop decorations & POSM• Ensure replacement of damage or out-dated POSM and marketing materials• Ensure clean store shelves & optimum display of products through merchandising team.• Ensure proper maintenance of company infra placed in various retail store• Train the TM for Basic operational guideline.Responsibilities (Sell out Operation)• Drive overall sellout operation• Deliver Volume, Value Business & Profitability.• Drive Sell out against set target• Execution of monthly promotional activities,• Ensure visibility of store through team.• Review of Sales over the period to maximize the sellout• Closely monitor the competition activity and suggest action plan.Key Events and Activation: Digital Banijjoy Mela of UNCDF SHIFT-MDDRM project Pohela Boishak Activation of Taste Me, Bolt and Joya Guinness World Record | YAMAHA Event

Dhaka

LG Mobile:Key Account manager for LG Mobile Sell out operation.Samsung Mobile:• Worked with Samsung Electronics yearlong Sell out operation project “Samsung Experience Consultant” as Key Account Manager.• Lead a team of having more than 1000+ sales promoter nationwide placed in different retail and managed the field force such a way ,who have contributed 80% of total business revenue with resulting 2x+ sales growth for the business year on yea.• Managed motivated retail sales field force and support operation excellence through team capacity development [training] with training coaching and extensive report visibility of the team drive accordingly to Samsung• Responsible for their day to day activity, Sales drive, Target vs. Achievement• Monitoring and assessments of the team. Planning and implement the improvement area of the operation.• Sell out analysis, competition analysis and suggest the way forward to Samsung.JTI:• Lead the BA and MD team consist of 120 personnel for Japan Tobacco international.• Responsible for their day to day activity.• Monitoring and assessments of the team. Planning and implement the improvement area of the operation.• Sell out analysis, competition analysis and suggest the way forward to JTI.

Dhaka

• Worked as Key Account Manager of Samsung Electronics yearlong project “Samsung Product Consultant Campaign”. I lead a team consists of 145 permanent employees directly from all over the country, who are responsible for sales of Samsung Mobile on different outlets.Organized different events for Philip Morris International (Marlboro), Samsung Electronics, Chinese Embassy, ASUS

Dhaka, Bangladesh

• Managing the operation of Total Portfolio Business of Brother Laser Printer, MFC and Fax machines• Ensuring effective Product distribution into different channels• Planning and executing Product Placement / Positioning/Trade marketing at retail/dealer channel• Increasing Brand visibility by executing BTL activity (Market Branding, In-store Branding, POSM & Brand visuals placement, events, roadshow, Exhibition and Fair).• Communicating Brand through PR, Press ad EDM Marketing.• Crafting Quarterly, Monthly Promotion/Campaign plan, activation and monitoring• Distributing and Monitoring sales Target and ach. progress for Channel Managers/Branches.• Developing short term and long term Channel Scheme to hit sales target and to make growth• Designing Category / segment / Model(SKU) wise stock import and liquidation plan• Expanding distribution channel by Territory Management planning and monitoring• Visiting Countrywide Markets regularly• Participating different trade and IT fairs by ensuring stall/pavilion and arranging various customer engagement activity during the fair.• Arranging and hosting dealer/partner meet program and sales training program for retailers/Dealers• Making various regular reports like PSI / Inventory, daily sales, incentive and rebate, Target vs Ach. etc.

• Review of the paperwork regarding terminated employees' PF fund distribution Quality assurance of the processed work.• Keeping track of the processor's accuracy level.• Maintaining liaison between the team of processor and higher management.• Leading them to work as a compact team, taking initiatives to maintain the quality.

• Marketing the event, coordinating each & everything associated with the successful organization and implementation of an event,• Planning, managing and confirming the venue,• Outsourcing the suppliers for different work, monitoring day to day inventory of an event.• Making promotional programs, media planning,• Developing project ideas, writing and presenting the project proposals, project costing, project reporting.• Product sampling planning and their execution;• Giving creative brief to the creative department according to client's requirement and working together with creative and production department with a view to ensuring the maximum output level.• Dealing with the printing and publication houses for ensuring different brand's publications.• Coordination with several media & organizations for brand promoting activities.Major Clients: Hertz, Jamuna Resort, Best Clean, Citi Bank N.A, Sarovar Exclusive Sarees etc.

Advanced Certificate For Management Professionals (Acmp) 4.0, Accounting For Decision Making, Managerial Communication

Master Of Business Administration (Mba), Marketing

Bachelor Of Commerce - B.Com Honors, Management