David Straus Email & Phone Number

Shelton, Ct, Us

ShoreGroup is an IT lifecycle services and solutions company that simplifies technology challenges for businesses. ShoreGroup empowers organizations to reach their full potential by assessing and understanding a business’s needs and then offering right-sized solutions most critical in today’s complex digital landscape including collaboration, contact center, digital infrastructure, security, cloud, and IoT. ShoreGroup leads the industry with unrivaled knowledge, skills, and certifications in these areas and partners with some of the most notable leaders in information technologyResponsibilities include:-Managing all areas of the project lifecycle for Unified Contact Center Enterprise, Unified Communications and Data Center projects-Controlling project schedules to ensure on time delivery at or under budget and within scope-Communicating project progress to all key stakeholders-Managing project budgets and projecting cost & time over/under budget

New York, Ny, Us

*ShoreGroup is now part of ATSG!*

Denver, Us

−Lead technical support operations for Cisco Systems partner utilizing project management tools−Manage support client base with multi-million dollar contract portfolio for 30% profit contribution−Supervise ten person engineering and service delivery team with focus on individual development−Responsible for profit and loss statements to ensure team performance against plan−Direct the sales process for support services opportunities proactively promoting department−Negotiate service contracts with clients and review vendor contracts to ensure optimal terms−Resolve major support case escalations working directly with clients−Ensure all contractual obligations are met within service level agreements−Measure team utilization to ensure optimal scale and maximum productivity−Evaluate Cisco service programs to confirm best in class value proposition

Denver, Us

−Ensured on time delivery of Unified Communications projects which increased client satisfaction −Coordinated project engineering resources and managed project schedules maximizing efficiency−Presented project methodology during presales and managed professional services quoting−Drafted statement of work documents for scope management adhering to project methodology−Accountable for project profit and loss statements; managed project budgets −Communicated project progress for agreed deliverables to clients and measured satisfaction −Responsible for positive financial impact of projects including invoice collection

Stamford, Ct, Us

−Managed planning and resource allocation for logistics projects −Conducted analysis of shipment history to forecast capacity of material handling system−Documented new business processes and procedures for distribution center employee training−Participated in search team for placement of new distribution center−Negotiated with developer on building specifications for design of material handling system−Managed direct purchase program for construction materials, monitoring costs−Directed telecom, security, and office equipment procurement ensuring compliance to standards−Inspected new distribution center facility to determine project completion

Stamford, Ct, Us

−Directed data and operations analysis for supply chain management projects −Utilized SAP to analyze sales and inventory for operations and purchasing groups−Compiled monthly shipment data for corporate director of distribution −Maintained Microsoft ® Access database of transportation billing documents−Drafted operations report distributed to executive management