* Develop and maintain custom applications using Apex, Lightning Web Components (LWC), and Aura.* Integrate Salesforce with external systems to ensure seamless data flow and process automation.* Design and implement data models to support business requirements.* Automate business processes using Salesforce tools and best practices.* Manage the deployment process, ensuring smooth transitions between development, testing, and production environments.* Perform data migration and data management tasks to ensure data accuracy and consistency.* Write and maintain Apex unit tests to ensure code quality and reliability.* Develop and execute LWC unit tests to validate component functionality.* Conduct acceptance tests (E2E) using modern frameworks to ensure the overall quality of the delivered solutions.

*Develop and maintain Apex classes, triggers, and batch jobs.*Design and implement Lightning components.*Create and manage batch jobs and schedulers.*Develop and manage triggers and event triggers.*Integrate Salesforce with external systems using REST and SOAP APIs.*Set up and integrate call centers with Twilio (Twilio Flex, Twilio Bins, Twilio Functions, Programmable IVR, etc.).*Manage and configure connected apps.*Utilize the Apex Metadata API for various tasks.*Write and optimize SOQL and SOSL queries.*Set up and configure Salesforce organization instances from scratch.*Design and implement data models.*Automate processes using Process Builder, Workflow, and other tools.*Use Salesforce CLI for various development tasks.*Manage the deployment process.*Perform data migration and data management tasks.*Write and execute Apex unit tests.*Conduct acceptance (E2E) tests using JavaScript test frameworks.

• Web\Mobile applications testing• Developing automation test process with Playwright, Cypress, Codeception (PHP), Codecept.io (JS), Robo Framework, Selenium, Protractor, Appium, etc.• CI: Jenkins CI, Gitlab CI, Travis CI, Circle CI.• API testing (REST\SOAP)• Writing Acceptance, Functional, Unit test scenarios• Writing project requirements• Business Analysis• Team management• Customer support

• Managing customer service sector in the National Contact-Center• Scheduling goals and objectives for a sector. Controlling customer’s service quality• Working personal with conflict clients and non-standard situations or customer complaints• Writing procedures, algorithms and instructions• Writing daily reports to senior managers• Development and implementation of new educational techniques and motivational tools• Staff skills development. Individual and group training's within existing and new products• Implementation of "Outsourcing" direction. Recruitment

• Providing advice, information and assistance to customers during calls and chats• Proposing new deals, products, and services to customers• Accurately recording details of calls and issues to logging software

Freelance at Crowdin - optimizing translation for www.sofascore.com/ru/ within www.crowdin.com platform.Performed:• Localization for Russian language.• User experience• Optimizing text content

Freelance experience in testing mobile application for Android (messenger)Performed:• UI/UX• Localization• Functional testing• Future functions request• Usability• Alpha/Beta• User experience