• Develop and deploy API for collated on-premise and Azure Active Directory information on AT&T employees, expanding available data points from 2 to 11 and allowing simplified user lookup and validation.• Develop and deploy APIs and services to expand functionality for chatbot developers across internal organizations, expanding accessibility for web development and Teams applications. • Implement business logic for the Depot Inventory tool built with PowerApps and integrated with Azure SQL Server. The tool consists of 35 unique screens, multiple business processes, and is currently utilized across AT&T’s 3 internal depots to receive and distribute equipment to employees. This effort replaced an application developed by a 3rd party contractor, reducing the cost of running the depots. • Created an automated process to monitor internal Microsoft Teams group chats for security-restricted clean desk users and notify non-restricted members of the chats to export their history before it is lost. This application was built using Java, MS Graph SDK, and deployed to AT&T’s internal, on-premise network, and replaces a manual process for finding restricted members and exporting chat history. • Mentor for 3 LaunchCode TDPs navigating their first year at AT&T as they adjust to AT&T culture and settle onto their teams full-time. I strive to cultivate a culture of inclusion and excellence by providing an emotionally and technically supportive environment, ensuring teammates are comfortable sharing ideas and making mistakes.

• Researched, designed, developed, and deployed software solutions to facilitate chatbot architecture and automation.• Designed and developed a cloud-hosted photo API that retrieves data from MS Graph and caches data locally and in Azure storage to reduce the latency of client requests. Currently servicing 2 million requests a week.

• Researched and implemented cloud-hosted documentation to assist in cloud migration initiatives and reduce on-premise resources. • Developed comprehensive unit tests for applications providing users chatbot architecture.

• Identify and solve technical issues in-person and on the phone for users of differing skill levels.• Facilitate Digital Library Services programs to increase the reach of SLPL technologies.• Provide one-on-one education to users for hardware and software, including Windows 10 devices, Android, iOS, Adobe Creative Cloud software, 3D Printing, large format printing, and 3D laser printing.

• Provide one-on-one assistance in educating patrons to operate computer equipment.• Assists in the facilitation of "Get Connected" downloadable training sessions.

• Manage the Busch Student Center information desk, supervising and training a staff of 8-12 students to ensure quality customer and event service for campus guests.• Train clients and university staff in event space and university technology, including Zoom, Panopto, Skype for Business, Crestron electronics, projectors, cameras, and microphones. • Maintain and troubleshoot technology in over 20 university event spaces to ensure continuous operation of daily events.

Maintained and troubleshot technology in over 20 university event spaces to ensure continuous operation of daily events.Trained clients in the use of university software and event space technologies including Fuze, Tegrity, Skype for Business, projectors, Crestron electronics, cameras, and microphones.

• Provided technical and NGP-VAN database support to elected officials and candidates across Missouri. • Audited polling location data statewide for two national elections to ensure accurate voter information.

• Managed staffing and weekly scheduling operations for a staff of 5-10.• Interviewed, hired, and trained new staff to work in a fast-paced, professional environment.• Tracked and stocked store inventory.• Assisted others with their duties to ensure a seamless working environment.

• Executed quick, quality service to ensure customer satisfaction.• Maintained a clean, orderly eating environment.• Fielded customer questions and complaints in a professional, courteous manner.

• Provided accurate information to customers about Busch Student Center operations and daily events.• Executed daily audio/visual set-ups in a timely manner to ensure continuous operation for Event Services clients.• Troubleshoot equipment failures quickly and precisely to maintain success for clients.