David Muñoz Email & Phone Number

Antioquia, Colombia

Medellín, Antioquia, Colombia

As a operations specialist, my role encompasses meticulous shipment tracking and precise invoicing, swiftly resolving any discrepancies. I'm adept at problem-solving and collaborate seamlessly with teams to optimize operations. My effective communication ensures smooth coordination, while attention to detail guarantees timely deliveries and client satisfaction.

Netherlands

Supported early-stage startups by conducting market research, financial modeling, and due diligence for potential investments. I also assisted in deal sourcing, portfolio management, and investor relations, while optimizing processes for efficient venture support. Additionally, I tracked and managed communications with investors for the ventures we worked with

Colombia

Collaboration with carriers to ensure accurate billing and promptly resolved any billing issues reported by clients or carriers. I conducted detailed invoice reviews, maintained accurate billing records, and generated daily updates for tracking carrier volume. Additionally, I optimized team performance through process improvements and kept carrier portfolios up to date.

Medellín, Antioquia, Colombia

Senior Operations Representative for less-than-truckload shipments that led a team in tracking shipments from pickup to delivery, addressing customer requests and resolving issues throughout transit. Management verification of accurate valuations and invoicing adjustments with customers and carriers. Conducted one-on-one meetings, reviewed individual performance, and monitored key performance indicators to ensure the team's productivity aligned with our goals effectively.

Colombia

Responsible for tracking and monitoring less than truckload shipments. This involved rectifying accurate valuations and invoicing any changes with clients and transporters. My attention to detail and effective communication skills were crucial in ensuring smooth logistics operations.

United States

Customer Care Manager, I played a key role in ensuring timely delivery updates for customers' carports. I contributed to the development of the billing process and collaborated closely with manufacturers to ensure accurate pricing through effective quoting. Additionally, I managed a small team, overseeing their onboarding process and delivering comprehensive training guides to facilitate their success in the role.

System Information Minor, Computer Science, Postgraduate

Bachelor Of Business Administration - Bba, International Business

Activities and Societies: Emphasis on business internationalization