Daniel Munoz Email and Phone Number

- Daily troubleshooting of both software and hardware issues.- Proficiently deploy, manage, and administer the intranet company site.- Full asset management of company owned devices.- Exchange administration, SharePoint/OneDrive administration, Endpoint administration.- User management by leveraging Active Directory (AD) and Azure Active Directory (AAD).- Review and investigate security alerts from SOAR systems.- Patch Management and application deployment for company owned devices.

- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.- Provide tier II hardware and software support for Windows, MacOS, and Linux.- Troubleshoot and help resolve network problems. - General and On Call Executive support with excellent professionalism and customer service. - Work with AD, Azure AD, SCCM, Jamf, Kandji, Jira, Confluence, Okta, Intune and troubleshooting tools like ipconfig, tracert, SSH, Command Prompt, PowerShell.

- Bring Tier I, II and III support to Goldman Sachs employees world-wide.- Adhere to a ticketing system, having excellent ticket hygiene and keeping track of them on a timely manner.- Create documentation and follow company policies.

• Account support, AD• Bringing technical support in software, hardware, systems, network, andprinters• Responding in a timely manner to service issues and requests