Perform technical support for end-users, peers, and direct management, increasing customer/user satisfaction.Assist with integrating software products, cloud infrastructure, business-need related data, and communications systems to improve organizational procedures.Update, maintain and manage various logs, files, records, and other documents to track trends in billing platforms.Collaborate and produce documents illustrating process workflows with other internal departments for training and continuity purposes.Pull reports and perform data reconciliation for the Accounting department’s business needs.Assist the Engineering team with onboarding new AWS customers to DLT, automating processes that significantly reduced errors, and documenting the process.Use Agile project management principles in the organization’s initiative to automate the billing processes to reduce loss in revenue.Configure S3 bucket, launch EC2 instances, and set IAM roles to create a trust relationship between AWS and billing software, CloudCheckr and StreamOneParticipate in the Cloud Center of Excellence's best-practice approach to drive cloud-enabled solutions to DLT's Public Sector increasing customer satisfaction

Producing well-designed monthly newsletters that effectively communicate important information, updates, and resources to residents in an inventive waySupporting management by setting actionable goals, analyzing feedback from residents, and adapting to beneficial changesDrafting and submitting grant-winning proposals resulting in a $35,000 award for COVID-relief for the organizationLeading a diverse team that helps execute impactful events collaborate with several partnering nonprofits and D.C. government agencies, including the D.C. Mayor's Office

Bash, Unix, Linux, Python scripting to automate basic tasks such as creating files and directories, assigning permission to users, and monitoring process performance using the command line Networking and Security FundamentalsHands-on experience in launching virtual servers, logging-in remotely and installing and deploying applications in the cloud

Piloted mental health programs for nonprofit agencies, adding a supportive program to their many resourcesFacilitated in obtaining funding for partnering organization as a result of the implementation of behavioral healthProposed and negotiated deals with social nonprofits resulting in four organizations using our mental health services for their clientsPerformed stakeholder relationship management with different organizations to meet common goals

Performed and managed all administrative tasks involved in processing medication authorizations in pediatric endocrinology on behalf of the physicianIllustrated the medical necessity of medication leading to authorization approval by the insurance companyCreated a system to onboard newly diagnosed patients, linking them to our pharmaceutical partners such as Novo Nordisk, Pfizer, Eli Lilly, for quick access to treatment Provided case management in pediatric endocrinology, eliminating lags in the availability of medication

Facilitated and supported instructor during online training for the pre-licensing exam, loan officer, and NMLS education coursePerformed customer service on all technical issues the students had with the online training Addressed and routed student questions to the instructor in an organized and efficient way throughout training