Dominique Chester Email & Phone Number

Washington D.C. Metro Area

• Support over 700 Partners, Attorneys and Staff members • Provide 24 hour and 365 day Office Support (Remotely and on-site)• Provide on-call after hours support to clients• Provide telephone, VPN, Remote Access and Deskside Support• Assist with the rollout of new Data Management System (DMS)• Transitioning users to new FileSite DMS from FileSurf• Manage & troubleshoot various law firm specific and/or proprietary applications• Provide phone and in person support to over 400 end users• Create tickets using FootPrints HelpDesk Ticketing system.• Train new Associates and staff members on the procedures and policies of the firms Information technology requirements• Train onboarding staff members on phone setups, Internal Portal, FTP Server, Spam Filters, etc. • Access machines remotely using VNC to assist with FileSite, iManage, Firm's Portal, Microsoft Office 2010 issues and other applications• Troubleshoot Tier I-III issues, such as hardware requests, Wifi connections, Outlook issues and crashes• Mange several servers in Active directory and is responsible for VPN (Pulse Secure), various network issues, lockouts, etc. • Migrating Users to Adobe Acrobat 2017, Good for BlackBerry Work migration and Windows 7 to Windows 10 upgrade

• Travel to various DCPS schools and ensure that staff in the building are comfortable using the ASPEN system• Provide in person training to central office and school based staff (both at central office and at schools)• Initial point of contact for support to internal DCPS employees on the Student Information System ASPEN• Logging user inquiries in the internal helpdesk ticket tracking system. Review any open issues or requests from end-users and follow-up accordingly• Completes testing and user validation of ASPEN• Create and maintain training resources (manuals, reference guides, webinars) to support ongoing training• Provide office hours support at various sites• Support and carry out the Chancellor’s mission to transform DC Public Schools and close the achievement gap

Washington D.C. Metro Area - Ncr

Teaching young adults the wonderful world of technology!

In-House Trainer, Helpdesk

Administrative

Associate Of Arts (A.A.), Internetworking Technology

Bachelor'S Degree, Networking