Darrell M. White Email and Phone Number
Darrell M. White work email
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Darrell M. White personal email
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At PayPal, my remit includes orchestrating technology transformations that empower over 10,000 employees, ensuring our Customer Success Platforms deliver unparalleled service. My leadership in technical product management and business transformation has been instrumental in driving platform modernization and operational efficiencies across global engagement centers.Previously at Verizon, my focus on AI, product innovation, and customer/employee experience strategy facilitated technology enablement for a vast workforce. This role honed my skills in people management, fostering a culture of continuous improvement and strategic execution that has become a cornerstone of my professional ethos.Throughout my career, I am recognized for the following:• Securing operational excellence, optimizing infrastructure, and attaining significant cost savings. • Overseeing strategic programs, streamlining processes, steering product development, and identifying new opportunities. • Leading and collaborating with cross-functional teams to deliver scalable solutions, drive innovation, and accelerate growth. • Recognized for strategic vision, exceptional problem-solving skills, and commitment to leveraging emerging technologies and fostering culture of continuous improvement.To know more about me, feel free to reach out at darrell.m.white@gmail.com
Lumen Technologies
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- paypal.com
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Vice President - Product Transformation And OperationsLumen TechnologiesAtlanta, Ga, Us
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Head Of Technology Transformation & Enablement - Customer Success PlatformsPaypal Jan 2023 - PresentSan Jose, Ca, UsExecutive owner responsible for steering a team of product and business architects in shaping technology strategy and modernization efforts across six PayPal Contact Center brands, managing 60M annual contacts. Collaborate with executive leadership to define and prioritize technology initiatives, ensuring alignment with business needs and objectives. -
Executive Director - Employee Platform EnablementVerizon Dec 2021 - Jan 2023Basking Ridge, Nj, UsExecutive owner who built and oversaw new operating model integrating Product, IT, and Architecture teams, allowing effective prioritization of high-value programs and capabilities. Directed team of business architects and product owners in advancing technology strategy, focusing on AI, automation, and customer/employee experience (CX/EX) for 65K+ customer service and sales employees. -
Executive Director - Sales Technology StrategyVerizon Sep 2020 - Dec 2021Basking Ridge, Nj, UsExecutive owner responsible guided a team of system and business architects in executing strategies to enhance sales conversions, containment, and prospect generation across 8K sales locations and 13 external digital properties.
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Director - Experience Platform & Product TechnologyVerizon Jan 2019 - Sep 2020Basking Ridge, Nj, UsExecutive owner who facilitated the incorporation of new vendors and partners into North Star architecture, enabling development of end-to-end journeys across business units and functional groups. Implemented customer and employee journeys, experience, and channel platforms into cohesive experience framework, leveraging real-time decision-making and linear and adaptive journey orchestration.
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Associate Director - Omni Experience & Sales/Service TechnologyVerizon Nov 2016 - Jan 2019Basking Ridge, Nj, UsSenior leader who oversaw integration of innovative systems and applications, ensuring alignment with business objectives and customer satisfaction goals. Managed cross-functional teams to deliver technology transformations that optimized operational efficiency and supported corporate policy and governance. Collaborated with stakeholders to identify opportunities for process improvements.
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Senior Systems Manager - Prodution Support & Experience TestingVerizon Sep 2013 - Nov 2016Basking Ridge, Nj, UsSenior leader responsible responsible for identifying, scoping and implementing Desktop, IVR and Digital initiatives for internal and external service teams.
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Systems & Technology Manager - Service Technology & Vendor IntegrationsVerizon Jan 2012 - Sep 2013Basking Ridge, Nj, UsProgram Lead responsible for improving technology infrastructure for Vendor and Service technology and relationship manager between Network Operations, End User and other stakeholder groups.
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Global Enterprise Technical AdvisorVerizon Jun 2007 - Jan 2012Basking Ridge, Nj, UsRelationship owner responsible for accelerating and evolving technical needs, service and revenue for multiple Enterprise-level organizations
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Consumer Data TrainerVerizon Sep 2006 - Jun 2007Basking Ridge, Nj, UsOversaw data training curriculum and delivery for Area team to improve knowledge around new products and services.
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Premier Retention SupervisorVerizon Apr 2005 - Sep 2006Basking Ridge, Nj, UsLed and managed frontline employees responsible for handling high-value customers inbound and offline issues.
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Senior Customer Service RepresentativeVerizon Aug 2004 - Mar 2005Basking Ridge, Nj, UsResponsible for handling inbound calls for high tenure customers and escalated issues impacting customer services
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Customer Service RepresentativeVerizon Nov 2003 - Aug 2004Basking Ridge, Nj, UsResponsible for handling inbound calls to support customer needs around billing, troubleshooting and order platforms
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Lead Marketing SpecialistBall-N-Co. Llc 2009 - Aug 2013Us
Darrell M. White Skills
Darrell M. White Education Details
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University Of ArizonaOrganizational Leadership -
Capella UniversityAnd Scientific Writing
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University Of PhoenixProject Management
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The Art InstitutesComputer And Information Sciences And Support Services
Frequently Asked Questions about Darrell M. White
What company does Darrell M. White work for?
Darrell M. White works for Lumen Technologies
What is Darrell M. White's role at the current company?
Darrell M. White's current role is Vice President - Product Transformation and Operations.
What is Darrell M. White's email address?
Darrell M. White's email address is da****@****ess.com
What schools did Darrell M. White attend?
Darrell M. White attended University Of Arizona, Capella University, University Of Phoenix, The Art Institutes.
What are some of Darrell M. White's interests?
Darrell M. White has interest in Economic Empowerment, Politics, Education, Science And Technology, Arts And Culture.
What skills is Darrell M. White known for?
Darrell M. White has skills like Project Management, Cross Functional Team Leadership, Account Management, Customer Experience, Leadership, Desktop Transformation, Project Execution, Desktop Tools, Project Implementation, Telecommunications, Situational Leadership, Agile Project Management.
Who are Darrell M. White's colleagues?
Darrell M. White's colleagues are Aniruddha Kulkarni, Sivaprakasam Ganesan, Phil Catalfamo, Avinash Epuri, Udit Kansal, Pamela Ho, Mike Iacaboni.
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