Damon Robinson Email & Phone Number

Ballwin, Mo, Us

Wyomissing, Pennsylvania, Us

• Builds relationships with guests by encouraging excitement about current events and promotions available at each guest tier level.• Verify patron eligibility and process taxable prize transactions up to $14,999 in accordance with Missouri Gaming Compliance.• Supporting and promoting an exciting and entertaining environment celebrating customer wins while focusing on the execution of service excellence• Conducting frequent money exchanges amidst repetitive hand/eye coordination duties while providing exemplary customer service to a diverse clientele.

Wyomissing, Pennsylvania, Us

• Maintaining business critical workstations and mobile kiosk for marketing events.• Confirming customer satisfaction and event resolution by managing service request and follow-up communications via email, phone, and in-person request.• Contribute on-site technical support by responding to system failures and gaming notifications in collaboration with interdepartmental staff or third-party vendors.• Create user accounts and authorize permissions for Windows Active Directory.• Reimage and configure client hardware using Windows Deployment Services.

Wyomissing, Pennsylvania, Us

• Supporting and promoting an exciting and entertaining environment celebrating customer wins while focusing on the execution of service excellence.• Conducting frequent money exchanges amidst repetitive hand/eye coordination duties while providing exemplary customer service to a diverse clientele.

• Provide direct client phone support while practicing careful listening skills to properly manage customer request and concerns in a patient, helpful and professional manner.• Accurately and efficiently categorize service request and escalation issues according to the service language agreement per facility contract and collaborate with remote vendors to locate equipment and replacement components and resolve network connection issues.• Create new user accounts with permissions and configure software and peripheral installations.• Monitor servers and system notifications to respond and escalate network concerns using Solarwinds.• Respond to messaging services to create new service request in ServiceNow.

Dallas, Texas, Us

• Analyze performance metrics to identify areas of opportunity, deploy operational recovery strategies, communicate weekly sales goals, and incentivize rewards.• Build strong vendor relationships negotiating bulk and seasonal pricing to maximize sales revenue on popular market trends while minimizing the overall cost of sales. • Delegate task to management team, schedule labor for departmental operations to support the sales forecast, verify on hand cash, daily financials, and previous days transactions.• Participate in active guest retention models to increase guest satisfaction with the intent of fostering long-term brand loyalty.

Dallas, Texas, Us

• Write weekly labor schedules to provide optimal sales support while maintaining labor cost under budget. • Practiced scout recruiting to attract and hire candidates demonstrating the talents, charisma and practical business knowledge needed to strengthen or front of the house operations. • Provide operational support during peak hours and develop high-performing staff for leadership succession.Key Achievements• Fast track promoted from bartender to service manager to bar manager after college graduation.• Resuscitated a failing charity event, recouped administrative fees, and gifted over $2,000 to local first responders.• Responsible for creating in-house (hotel) marketing promotions to increase sales opportunities and capitalize on in-house revenue capture and increase product promotion in the local community.

Certificate, Data Analytics

Master Of Business Administration (M.B.A.), Business Administration, Management And Operations

Bachelor Of Science (Bs), Arts, Entertainment, And Media Management