Responsible for responding quickly to all customer requests and ensuring that all staff members make sound decisions based on customer satisfaction. Also in charge of assigning responsibilities to staff members. • Investigating and evaluating complaints and claims. • Acting as a manager on duty in the absence of staff• Responding to issues such as service inquiries.• Handling customer escalations/relationship issues.• Writing reports and key business correspondence.

Tech support, organizing and configuring networks for SME, Office equipment installation and maintenance, installing operating systems on office computers. Define and track customers SLAs, managing customer expectations. Building customer relationships and loyalty. Business budgeting, planning, documenting, researching and investigating important issues that concern a customer.

Business and restaurant strategy-planning. Creation and adherence to company policies. Budgeting and document flow. Creating work schedules. Team leadership. Also allocating staff resources. Delegating work according to an employee’s abilities and skills.

Maintain inventory. Determine employees' schedules. Define and execute clean policies regarding bar and bar staff. Track customer behavior and sales. Budgeting and cost control, recipe documentation. Oversees planning for events.

Assessing all of the customer service department’s operational performance against set targets. Promoting products and services. Dealing with customers and clients in a courteous, professional & diplomatic way.

Assessing all of the customer service department’s operational performance against set targets. Promoting products and services. Dealing with customers and clients in a courteous, professional & diplomatic way. Following company policies and procedures.