· Managing $2MM in worldwide day-to-day shipments for Pharmaceutical & Life Science industry, ensuring that the latest regulations are met and on time shipment rate is above 97%.· Developing new operation model for managing hazardous materials. The new ways of working have resulted in 30% increase in accuracy and customer satisfaction.· Developing and maintaining new clients’ relationships worldwide. Conducting quarterly performance review and offering new services and promotions to increase sales volumes.· Leading the air export management with majority of the airports worldwide and delivering exceptional services for agro-industry across entire African continent.

· Researched and built new alternative freight planning models for specialty clients to help meet their value chain needs and streamline the D2C models. The model has proven to increase efficiency by 25%.· Developed new methodology for E2E data and documentations gathering using overseas partners and independent agencies for major global customers. Maintained the extensive database to coordinate efficiency of repetitive shipments.· Managed new product launch logistics for global clients with product set up at 3PL, freight forwarders, customs brokers, and government agencies.· Collaborated with various internal departments and clients’ cross functional teams to deliver support and ensure efficient day to day operations to meet customers’ satisfaction and internal performance targets.

· Proactively managed 20 employee team within fast paced environment; ensured the consisted delivery of exceptional customer service and reliable operations.· Managed the schedule and employee rotations calendar, ensured that all resources are used to the optimal levels; including check in staff, service agents and information desk staff.· Supervised the daily operations of passenger service, confirmed that the appropriate equipment, inventory and resources, operating standards and regulatory requirements are met.· Resolved escalated passenger complaints; troubleshoot system problems and developed solutions for check-in agents.· Monitored daily operations and created reporting metrics to increase the efficiency and promote “ownership” within the team.

· Managed heavily oversold flights, upgrades, downgrades, flight delays and disruptions, rebooked flight reservations, while maintaining high level of customer service for approx. 4600 passengers per month.· Trained and managed new employees on airline’s reservation systems, check-in/boarding procedures, and customer service.· Coordinated with internal resources timely flight and passengers’ information for flights dispatch.· Identified issues related to Baggage/Passenger Service handling, lost baggage, passengers’ complaints and resolved them in best possible way.

· Assisted passengers with flight reservations, ticketing and check-in, boarding and customer service.· Inspected and verified passengers’ documentation that is required for international flights (valid passport, visas, work permits, green cards, etc.).· Kept passengers informed, made announcements to ensure important information was communicated about their flight itineraries and luggage.· Complied with local authorities such as border police and civil aviation institutions.