• Led multiple projects, including a significant initiative integrating 12 global locations into Majorel's technological environment. • Collaborated closely with IT heads of departments and oversaw 7 workstreams, each managed by a dedicated team leader within my supervision. Each workstream comprised teams ranging from 5 to 20 members, all focused on diverse objectives to achieve unified client goals.• Managed teams with a diverse array of talents and responsibilities.• Prioritizing and upholding cyber security, while ensuring high-quality deliverables and maintaining efficient speed/cadence in project execution.• Implementing and managing changes and interventions to ensure project goals are achieved.• Communicating with stakeholders, ensuring communication is easy and transparent between teams.• Producing accurate and timely reporting of program status throughout its life cycle.

• Managed project timelines, ensuring successfull delivery.• Scaled up a long-running project and grew the team by 12 people.• Collaborated with cross-functional teams, shortening project timeline by 20%.

• Oversee the onboarding process of new clients• Manage multiple contact center projects• Work closely with the client on all stages of the project• Manage a team of contact center specialists

• Lead workforce management projects• Optimize time-management for employees• Improve service level and other KPIs of the company• Schedule and oversee 4 teams in Canada, Morocco, Ukraine, Bulgaria (80+ employees)• Organize meetings, track employee stats• Forecast future workload and staffing requirements

• Provide excellent customer service• Offer technical help if needed• Deep knowledge of a big range of products• Work with billing systems and provide billing support