David Mziray Email & Phone Number

Upper Marlboro, Maryland, United States

Washington D.C. Metro Area

• Performed funding, facilitated booking, and ongoing servicing of member syndication deals while managing a commercial portfolio in relations to supportive direction from the agent banks.• Processed high volume complex monetary/non-monetary transactions in accounting loan system. • Researched outstanding items in relations to collaborative approach to minimize risk with other teams to remediate inquires/discrepancies.• Communicated opportunities within process to provide effective efficiencies to better support the line of business and provide positive goals.

Washington D.C. Metro Area

• Established and implemented policies, goals, objectives, and procedures to drive quality sales.• Conferred with strategic partners to develop methods and procedures to increase sales and promote business.• Implemented innovative sales principles to identify consumer needs, which resulted in 35% more production.• Interacted with customers and business clients on various services, including retail banking, customer lending, and treasury products and services.• Maintained professional demeanor while handling outbound and inbound calls with customers or providers, performing services for customers and identifying cross selling opportunities.• Provided support for new sales coordinator training and providing direct support for sales developmental training while utilizing progress coaching techniques.

Washington D.C. Metro Area

• Ensured quality service delivery by directing the day-to-day operations of retail bank, including branch sales, workplace banking, in branch customer service, and account analysis referrals.• Leveraged visionary leadership to manage a staff of 4 full-time customer service representatives and 2 part-time customer service representatives. • Developed and implemented strategies to manage cross-sell banking products and services to increase primary banking relationships.• Assisted in capacity building by providing support for new banker training and provided side-by-side support for service to sales developmental training.