Dave Zucker Email & Phone Number

Olathe, Ks, Us

Kansas City Metropolitan Area

We work with customers and their executive teams to help them define a customer success journey to align with ITIL and ITSM strategies. Each step has documented goals, a RACI, and addresses the benefits they have identified as key capabilities for their success. Our Advisory Services team touches all parts of the customer journey, but we especially focus on adopting and adapting to drive measurable benefits like MTTI and MTTR. This enables the executives and management levels to measure their action in real dollars and documentable capabilities. We help clear the mystical fog around AIOps and map out concrete, measurable steps to attain the promised benefits.

Kansas City Metropolitan Area

This position is a reorganization from the sales to customer success department. My focus is assisting with some pre-sales, but mainly driving post sales product adoption. This role is part services, part support, part training, and all trusted technical advisor. It is a cross functional position requiring coordination with multiple departments to drive customer success and expand the value of the solution.

Kansas City Area

This roll builds on my experience of helping customers manage ever-more-complex IT. As a CSA, I focus on a few specific customers to support their individual needs. I'm the technical grease that helps all the parts work together smoothly. My role is part sales, part customer advocate, and part services. My job is to make sure the various teams synchronize so the customer can drive value and real change.

This position is an expansion of my Principal role with a new reorganization of NetIQ into Micro Focus. I work as the bridge between sales and services. What was IT Operations Management (ITOM) is now Data Center. My focus is solutions for maintaining an enterprise IT organization. I continue to work in several vertical markets like government, finance, communications, healthcare, etc. The new aspect to this role is that I engage earlier in the sales cycle when a situation is more complex. I leverage our suite of products to craft solutions for a client's particular scenario. These solutions involve products, professional services, and training to enable the client. Once we have agreed upon a solution, I continue to carry the business through negotiations to contracting and delivery. This role is a broadening of the Principal Architect role and adds more defined sales responsibility to the otherwise continuing, complex technical requirements. I still am active as a senior technical resource in the various guises of training input, mentoring, and project oversight.

Kansas City, Missouri Area

The simple summary is that my focus is on identifying the business drivers and matching them to a technology solution. I work with all areas of business verticals such as financial, government, healthcare, and all sizes of clients as well. I help clients design, vet, and implement business solutions based upon our products. I also oversee implementations and work with both the Project Manager and technical staff to keep complex projects on track and on target for our clients. This is a progression of work I've been doing for several years. This change focuses me more on helping to grow our ITOM business.

Kansas City, Missouri Area

This promotion formalized the management of one of the delivery team for NetIQ. I continued to assist with training development, development, delivery, public speaking, and other business collateral. As part of this role I helped to standardize and formalize our documentation and processes for consulting services as well as assume various HR responsibilities for other employees.

This positions was an expansion of duties that included more presales, solution delivery oversight for large engagements, and continued to grow my participation in mentoring, user conventions, and public presentations such as webinars. During this role I began serving as the team lead for one of the Professional Services delivery teams.

I was originally hired to help with network monitoring. This grew into the VoIP practice for NetIQ. I also wrote training curriculum, delivered training, and I delivered consulting engagements. I became a regular presenter and contributor for the user convention and was involved with the technical demonstrations and advanced training.

Overland Park, Kansas

Xerox Connect was a technology and consulting arm for Xerox Corporation. As principal consultant, I had both presales and delivery responsibilities. I was one of the staff MCSEs and helped with technical closings and client presentations. I also designed solutions and oversaw the delivery of them, or delivered them myself. I was also involved with a team to help integrate Xerox's new network multifunction devices into existing customers. I worked with several strategic, large accounts to help broaden the footprint of Xerox services.

Kansas City, Missouri Area

Contract support for Sprint World Headquarters. Duties included PC support, Network Administration, Sniffer and Network Diagnostics. In this capacity I became Sniffer certified, in addition to my already-earned MCSE. I provided local administration and troubleshooting for the Sprint corporate networks. I was also in charge of the support team for the World Headquarters campus.

Kansas City, Missouri

I started as one of the on-phone technical support staff. The promotion to Sr. TST had me training phone technicians. The training included new hire training in addition to new product and new systems training. I was part of the team that also created curricula for the various technical support roles at the Kansas City facility. As part of this role I also helped with escalated technical support issues and attended corporate meetings for the support organization.

B.A. In Literature, Science, And The Arts, Humanities/Humanistic Studies

Activities and Societies: I was involved with the Foreign Language House 3 years and was the programmer for my Sophomore year. Included.

Did Not Complete Program, Spanish Language And Literature

Activities and Societies: Spanish Teaching Assistant – Teach undergraduate Spanish, manage classes, create tests and curricula Began.