Dexter N. Email & Phone Number

Singapore

Singapore

Key responsibilities:1. Develop and execute revenue strategies: Formulate pricing and inventory strategies based on thorough market analysis, historical data, and demand patterns to maximize profitability.2. Budgeting and Forecasting: Collaborate with financial teams to create annual and quarterly revenue budgets and forecasts. Monitor actual performance against these budgets, making adjustments as necessary to align with revenue goals.3. Manage relationships with partners: Foster strong relationships with business partners such as OTAs through effective communication and collaboration.4. Supervise and mentor: Lead a team of 8, providing guidance, training, and regular performance evaluations to ensure alignment with mutual goals.5. Digital Marketing Partnership: Collaborate with external business partners to execute digital marketing initiatives, including Metasearch, retargeting campaigns, and onsite messaging, with the goal of driving direct bookings and increasing online visibility.6. Competitor Analysis: Monitor competitors' pricing and market positioning, making adjustments to stay competitive and capture market share.

Singapore

Singapore

Key responsibilities:1. Channel Management: Oversee distribution channels, including OTA, GDS, and direct channel, optimizing inventory allocation and pricing.2. Partnership Management: Negotiate and maintain partnerships with distribution partners, ensuring mutually beneficial agreements and competitive positioning.3. Technology Implementation: Implement and manage channel management software and distribution technology tools to streamline processes and improve efficiency.4. Inventory Control: Maintain accurate inventory levels and availability across all distribution channels to maximize room sales and minimize overbookings.5. Reporting and Analysis: Generate regular reports on channel performance, track KPIs, and make data-driven decisions to optimize distribution.

Singapore

Key responsibilities:1. Reservations Supervision: Supervise reservations associates, ensuring efficient and accurate processing of room reservations and guest inquiries.2. Guest Communication: Handle guest inquiries, provide information on room availability, rates, and special packages, and assist in booking reservations.3. Conversion Optimization: Implement strategies to improve reservation conversion rates, upsell room categories, and cross-sell additional services.4. Inventory Management: Maintain a real-time inventory system, monitor room allocations, and collaborate with other departments to ensure smooth operations.5. Guest Satisfaction: Ensure a high level of guest satisfaction by addressing reservation-related issues promptly and professionally.

Singapore

Key responsibilities:1. Exceptional Guest Service: Provide personalized and exceptional service to guests, ensuring a positive and memorable experience during their stay.2. Issue Resolution: Address guest requests, concerns, and complaints promptly and effectively, taking appropriate action to resolve issues and enhance guest satisfaction.3. Front Desk Operations: Manage front desk operations, including check-in/check-out processes, room assignments, and billing accuracy.4. Communication: Maintain clear and courteous communication with guests, ensuring they have the information they need and feel valued.5. Upselling and Cross-Selling: Identify opportunities to upsell room upgrades, additional amenities, or services to enhance the guest experience and increase revenue.

Pahang, Malaysia

Diploma, Hospitality Management, 3.8/4.0

Certified Digital Marketing Expert, Digital Marketing, Merit

This 52-week program covers 6 specialist streams: - Communications & Consumer Marketing - Social Media Marketing - Search Marketing.