David Lafferty Email & Phone Number

Provid Proactive Technologies 24x7x365 to our current client base. Remote Desktop Services, Proactively Monitor Servers, Workstations, and Provide Backup Disaster and Recovery Services. We Monitor Alerts as they come into our Connect Wise Automate Control Center. Customers can create tickets as they go to our Connect Wise PSA (Professional Service Automation) Ticketing Queue ready to be worked on as we can remote to our customer's desktops (We provide Help Desk Support Services)We maintain troublesome areas of Desktops, as part of our services we provide Webroot Cloud Base Antivirus, Hit Man Pro forensic scanner through Scripting Microsoft Patch Management. and much more. We automate maintenance through scripting that we create, develop, test and deploy to our Agent computers. We at DNA Computing Systems have a staff of 150 technicians as a team of Experts in Windows Servers, Exchange Server, SQL Servers and maintain proactive alerts and maintenance to our clients Servers. We Manage Office 365 Cloud Environment Management with the use of PowerShell.We are constantly learning new technologies, testing and deploying especially with the new cloud computing services that is rising quickly such as In the I.T field the beauty of if all is we like keeping our clients happy and to be able to resolve or find a solution for them. I.T is wonderful to us and we love doing it as it is our passion. Its a continual learning experience with new technologies that we are always diving into. We do all this to see if it will fit our clients needs. We believe in long term business relationships as we currently have clients 8 to 14 years plus with us. And if it was not for our clients DNA Computing Systems would not exist we thank you.

Administered, consulted, implemented, and provided hardware solutions for clients. Built, installed, tested the Windows 2000 to XP and Novell 3.12 to 5.0 platforms. Installed service packs, Office products and other third party software for customer needs. Installed hubs, rack mount hubs, and switches during network cable installation. Troubleshoot software and hardware issues and connectivity issues (Printing, Twain Devices, File sharing, Remote, Emailing, LAN, and WAN.) Configured Workstations/Servers with necessary networking Services and protocols. Instructed customers how to use their new systems built. Diagnosed, troubleshoot, disassembled, and repaired HP LaserJet printers.

As a GMC Operations Analyst, worked in a large network environment and responsible for monitoring, and troubleshooting clients Servers using Widows NT/2000 platforms. Used HP Openview, Site Scope, CIM and NetIQ for servers monitored. Troubleshoot DNS, client web site, performance, hardware/software, and Backup issues. Of most tickets created, achieved to being the top producer on the Team. Used database Pivotal, for documentation of issues that was performed. Performance monitor, net use commands, Carbon Copy, and Web Base Terminal Server Services for remote administration for Servers. Verified Cisco 6500 series core routers, BigIP (F5), and 3DNS load balancer changes done by change control team. Have Suse Linux 7.2 experience.