David Narunsky Email & Phone Number

Austin, Texas Area

Austin, Texas Area

In my most recent time at IBM, I worked in Customer/Client Success Operations as a Strategist and Gainsight Administration Team Leader in the Cognitive Applications unit at IBM. As a Team Lead, I managed a team focused on strategy, administration and maintenance of Customer Success processes and procedures by managing technical challenges and learning for.

United States

In this role, I was the Product Manager for the IBM Event Connect mobile application while also serving as the Sr. Event Technology Planner, working directly with the customer for events and engagements.Product Management - I interfaced with customers, event planners, development, testing and deployment to create IBM Event Connect, a cloud-based solution.

I was a Customer Success Manager / Accelerated Value Leader for the Collaboration BU. The CSM / AVL role is responsible for managing the post-sales technical relationship for large, enterprise level accounts. Among the responsibilities are overseeing deliverables of the contract such as success planning for adoption, on-site support days, emergency.

Austin, Texas Area