David Narunsky Email & Phone Number

Austin, Texas Area

Austin, Texas Area

In my most recent time at IBM, I worked in Customer/Client Success Operations as a Strategist and Gainsight Administration Team Leader in the Cognitive Applications unit at IBM. As a Team Lead, I managed a team focused on strategy, administration and maintenance of Customer Success processes and procedures by managing technical challenges and learning for the betterment of the Business Units they support. This team provided a wealth of data, recommendations, training and actionable items for the CSMs which are used to improve adoption, contract extension, and renewal rates.

United States

In this role, I was the Product Manager for the IBM Event Connect mobile application while also serving as the Sr. Event Technology Planner, working directly with the customer for events and engagements.Product Management - I interfaced with customers, event planners, development, testing and deployment to create IBM Event Connect, a cloud-based solution to help event managers deliver a robust social event experience, including agendas, training, networking, geolocation and presentation content. Additionally, I managed the delivery of the mobile application to Apple and Google Play.Sr. Event Technology Planner - I collaborated with event planners and solution managers to deliver and tailor IBM Event Connect. In this role, I served as a solution architect to define specific technical requirements and prepare customizations in preparation for event. I also attended the events to ensure satisfactory deployment and manage support of the mobile app.

I was a Customer Success Manager / Accelerated Value Leader for the Collaboration BU. The CSM / AVL role is responsible for managing the post-sales technical relationship for large, enterprise level accounts. Among the responsibilities are overseeing deliverables of the contract such as success planning for adoption, on-site support days, emergency engagements, attendance at and production of yearly technical seminars delivered regionally or virtually, and research on items of technical and / or procedural value to the customer. I was responsible for carrying the flag of the customer to IBM as well as carrying the flag of IBM to the customer. I worked up to and including the executive level on both sides to further facilitate the needs of my customer and IBM.

Austin, Texas Area