Successful delivery of IT and business change, ensuring suitable documentation and authorisations are in place for delivery. Matrix management of teams to deliver benefits and capability to mutually agreed specifications, requirements and standards.Achievements:Standardised project documentation in conjunction with the oversight boards, Finance, Procurement and Legal areas- Project Brief, Business Case, Tender and Project Initiation Documents- Development of the full lifecycle financial forecasts templates: Capital and operating expenditure over 5 years including decommissioning, staff development and BAU costs - G-Cloud procurement templates and process flows Enabled the delivery of the IT Architecture Plan (a Digital Transformation Programme) with an estimated budget of £18m- Reviewed the IT Architecture Plan with external consultants and University stakeholders for the CIO to present the final proposal to the Board of Governors- Established relationships with delivery and technical partners to ensure successful outcomesResponsibilities and Activities:- Defining scope, estimation of budget, resource requirements with appropriate stakeholders- Baselining benefits, drafting of any required business and technical justification- Leading stakeholders and colleagues through cultural, process and technical change- Partnering with Gartner and others to lead external organisations in the delivery of requirements to a standards and capability based specification- Championing the processes and governance set by the University and enhancing them where possible- Responsible for scoping projects including breaking down initiatives into manageable pieces of work to enable delivery- Responsible for producing Project Briefs and Business Cases with sufficient detail to allow the relevant University boards to assess the requirements, deliverables, benefits and costs- Responsible for delivering projects on schedule, within budget and to agreed standards

Responsible and accountable for delivering business as usual, projects and university wide initiatives for the student records system (SITS) including management of the team and wider stakeholders.Key Deliverable:- A self-managing team that delivers key statutory and business change on schedule.Responsibilities and Activities:- Play a key role in university-wide projects providing IT, project and process expertise.- Developed and delivered a sustainable and efficient student systems infrastructure as part of the move from Solaris to virtual Linux environment.- Applications Management Lead in the Identity management project ensuring that a reusable process is put into place.- Empowered direct reports to ensure that all work is delivered using a reusable framework.- Put in place a framework to ensure that the team is aware of all regular activities and the stakeholders are aware of upcoming work requests.- Accountable for costing, estimating, planning and delivering all activities for the Student Records System team.- Accountable for delivering the IT components in statutory returns to the main funding body (Higher Education Funding Council for England).- Responsible for putting in place a monitoring system for the student records system.- Responsible for leading the team to work in a different and more efficient manner.- Responsible for putting in place a stakeholder framework with all levels of stakeholders using the ITIL, Prince2 and Agile frameworks.- Responsible for ensuring the team is appraised and working towards a common objective.- Contributing to IT Department-wide projects to ensure that we are following common frameworks and practices.

Delivered critical projects and provided technical assurance for Applications based projects. Also responsible for providing monthly financial and technical updates of any known issues/risks to Senior Manager.Major Projects Delivered:- Unified Communications - Google Apps for 20000 students and 5000 staff - Customer Relationship Management - CARE & Hobsons- London Met Website – TerminalFour- Ticketing, Call logging and data retrieval solution for the Student Front Office – Supportworks- Mobile Application – Ombile- Move of a data center including rationalization of server infrastructureTechniques used:- Prince2- Agile / Prince2 hybrid approach- Data flows and task flows for process mapping- LEAN for process improvementResponsibilities and Activities:- Lead in the Business Process review from an ISS perspective, appraised options for improvements in the use of technology and processes for all University areas.- Acted as an Account Manager for the University Executive for all types of IT queries, directed queries to responsible parties or evaluated and implemented off spec requirements.- Acted as Technical Officer / Solutions Architect, proposing solutions and application integrations.- Identified key project requirements and lead As Is and To Be process meetings with the outputs signed off by senior stakeholders.- Prepared and updated all project documentation including PIDs, plans and highlight reports - Costed, estimated and planned projects - Responsible for ensuring best value was obtained for the project including supplier base, use of internal and external resources.- Identified and procured solutions, utilising appropriate tendering options including contract negotiations and existing contract variations.- Resolved any technical problems and issues that arose as part of the project implementation.- Planned, organised and led the training for all levels of users, and implemented a ‘train the trainer’ approach.

Key deliverables:- Implemented Google Analytics data to enhance the Website and ensure that the content was relevant to the customers.- Implemented a range of Staff and Student specific applications.- Liaised with key stakeholders to maintain a customer focused website essentially becoming the internal Content Management System expert.- Delivered ongoing improvements to the London Met website based on Shado CMS and bespoke programming.Responsibilities:- Supported the application development team to define appropriate technical solutions- Maintained knowledge on all new web technologies and related blogs and events. - Maintained site metrics and tracked progress.- Managed and maintained an effective website system. - Provided business and technical support to the University especially Marketing and International Office. - Provided consultancy on Web Site best practice.- Developed customised applications to enhance working of websites. - Developed the website structural and prepared and outline the content strategy.- Designed bespoke apps with web services and Coldfusion.- Designed strategies for various web concepts and prepared necessary architecture for website. - Coordinated with University teams and management, analysed stakeholder needs and implemented applications accordingly. - Coordinated with University content teams, analysed web content and recommended design and navigation changes where required. - Coordinated with team members and vendors and ensured website capacity and targets were met. - Identified issues and provided solutions and escalation as required. - Identified appropriate use of technology to meet business and non-functional requirements.