David Neilson Email & Phone Number

Sydney, New South Wales, Australia

Lead Business Analyst for the successful delivery of the ServiceNow Services Portal as a consolided services experience, I played a lead role in designing and implementing an integrated and user-centric solution that streamlined services management processes and enhanced the overall user experience. Partnering with stakeholders and vendors, I led a team in capturing and refining business requirements within an agile delivery environment. Utilising Human-Centered Design principles, I collaborated closely with a UX vendor to create a portal that was intuitive, accessible, and tailored to the needs of diverse user groups. The result was a robust, scalable services experience that improved service delivery and empowered users with greater transparency and self-service capabilities. For the 18 months post initial Go Live, I was the Scrum Master managing the introduction of bug fixes, further enhancements, including AI Search, and ServiceNow upgrades

Sydney Cbd

Lead Business Analyst driving the uplift of the reporting and analytics capability, transitioning to SQL Server and Power BI, enabling enhanced data accessibility and analytics on road trauma. I collaborated with stakeholders to define requirements for self-service reporting and delivering users with human centred design driven standard Power BI dashboards for real-time insights and decision-making. Leveraging my expertise in data modeling, I also led complex analytical work, ensuring the platform met both operational and strategic needs including supporting natural language ad hoc reporting needs. The highlight was being able to facilitate a data and user experience driven culture that improved reporting efficiency and analytical precision.

Sydney Area, Australia

Functional Business Analyst leading the Sales stream for Siebel CRM implementation, I worked with Capgemini on-site at NRMA as part of a large project team. In my role as the Lead Functional Consultant for the Sales Order Management module, I drove the design and delivery of tailored solutions to meet business objectives.Key responsibilities included mapping "as-is" processes, facilitating design workshops to define and align on functional requirements, and establishing critical business rules for the Sales stream. I conducted comprehensive gap analyses to identify gaps between requirements and feasible out of the box capability, managing rigorous review cycles to ensure alignment with stakeholder expectations. Throughout the development phase, I regularly presented development progress to cross-stream stakeholder groups, fostering collaboration and ensuring seamless delivery. My work contributed to an effective CRM solution that enhanced sales operations and supported organisational goals.

Sydney Cbd

Managed the RFP process to contract signed for Expense Management solution (Concur)Creation of Metastorm workflows and forms for HR process automation. Lead Analyst for transformation to an integrated Advertorial commissioning systemDigital Advertising process improvements and implementation

London, United Kingdom

Global Siebel CRM Product Owner for Thomson Reuters Customer Administration. Owner of CRM improvements and upgrades for 1500 staff globally. Focused on creating, improving and maintaining efficiencies through software change and process improvement.

Sydney, Australia

Senior Business Analyst responsible for the implementation and improvements to ERP solutions. Heavy focus on making software changes and process improvements to bring efficiency to the ASIA Region.

Tableau Desktop

System Architect Essentials

Business Analysis In Practice

Lean Six Sigma

Siebel 8 Business Analyst Certified

Prince 2

Self Serve

Payables And Receivables

Creative Advertising Writting