Senior Field Support Engineer
CurrentIn this current role, my core responsibility is to ensure accuracy in pharmacy operations through installation and maintenance of pharmacy automation in independent pharmacy, chain drugstore, institutional, and department of defense environments.Here I define and execute effective strategies to inspect and approve the operational quality of systems and equipment.My goal is to drive customer satisfaction and maximum uptime by maintaining equipment functionality and by troubleshooting and repairing hardware- and software-related problems.Furthermore, I train and mentor customers in the operation and basic maintenance of the automation and systems.Notable Achievements:• I earn unprecedented recognition and positive reviews from external customers and teammates alike for impeccable execution.• Member of the Field Service Advisory Board.• I am assigned to struggling sites by SVP in multiple instances which result in driving more up gradation and automation.• I exemplify outstanding performance by consistently exceeding expectations.• I develop documentation and conduct administrative tasks in a professional manner.• I enhance customer experience by addressing and resolving concerns in a timely fashion.