Danny Ng Email & Phone Number

New York City Metropolitan Area

• Efficiently resolved 20+ PC hardware problems each week, consistently exceeding customer satisfaction expectations.• Provided comprehensive support to end users, resolving 98% of technical inquiries within 24 hours.• Adhered strictly to repair protocols, resulting in a 99.9% success rate in equipment restoration.• Efficiently managed client service requests through the internal ticketing system, ensuring a streamlined repair process.

New York, New York, United States

• Generated weekly financial reports to drive a 10% to 20% annual profit increase, focusing on revenue and expense analysis.• Administered payroll management and scheduling for a team of 25+ staff, prioritizing operational efficiency and nurturing employee well-being.• Performed maintenance and troubleshooting of company hardware both onsite and virtually, handling security-related matters, ticketing system malfunctions, and various issues.• Facilitated clear and effective communication among employees, addressing concerns related to staff interactions, store policies, and other related topics.• Managed a multi-location network to maintain the company's quality standards, ensure optimal service delivery, conduct simulated inspections, and minimize inventory waste.• Collaborated closely with over 10 vendors to foster competitive advantage and enhance operational efficiency.

Brooklyn, New York, United States

• Utilized QuickBooks to oversee and establish unique product identifiers (SKUs) for a diverse inventory of 5000+ items, ensuring accurate tracking and inventory management.• Oversaw the end-to-end process of goods shipment and payment tracking, utilizing digital tools and ensuring accurate order fulfillment and payment reconciliation.• Managed and maintained accurate documentation of purchase/sales orders, invoices, and billing records, utilizing electronic filing systems for efficient organization and retrieval.

Brooklyn, New York, United States

• Advocated for customers in auto damage insurance claims, effectively managing 15+ cases weekly by providing technical expertise and ensuring fair resolution.• Conducted precise evaluation and estimation of damaged vehicles, ensuring accurate assessment for insurance claims and repair processes.• Identified competitive prices for replacement parts through detailed vendor price analysis, resulting in cost savings .• Engaged in effective communication with insurance companies, advocating for supplemental costs and successfully negotiating additional reimbursements for 100+ claims.