Managing front desk activity and handling guest check-ins and check-outsEnsuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preferenceHandling customer requests and complaints and directing other employees or departments accordinglyCreating invoices, bills and checks for vendors, employees and contractorsManaging and updating all official documentation pertaining to the roleEnsuring that all end-of-day activities have been successfully executed by employees in all departmentsAnswering calls and queries related to potential booking

Processes invoices and prepares checkout billsMonitors and checks accounting ledgerAudits financial statement accounts such as receivables and revenuesPosts room taxes and chargesProcesses discounts and vouchersTracks room availability and occupancyPrepares daily reports and summary cash balances

Actively supports and exemplifies of all hotel Policies & Procedures.Collects and administrates the logging of all Lost Property turned into the Security Office and storing it in a timely matter.Acts as dispatcher and observes surveillance monitors.Answers phone in the Security Office and performs light office work such as, but not limited to, filing, copying, computer data entry, etc.Maintains the objectives, policies, and procedures laid out in handbooks, training materials, memorandums, directives, as well as state and federal standards.Prioritizes and organizes work assignments.Investigates all incidents reported occurring on their shift that are relevant to the four categories: Crime, Incidents, Medical Emergencies, and Traffic.Assists in identifying trends on their shift, creating strategic plans, and preventing similar occurrences in the future.Assists in conducting safety inspections and monthly limited response fire and medical aid drills.When called on to do so, provides expert testimony on behalf of the hotel / our Company in litigation matters pertaining to prosecution, defense, or Liability.When present at the scene of any medical emergency, acts as a first responder, and assesses and renders appropriate first aid and/or other life saving techniques, and, if necessary and prudent, requests the dispatch of additional Emergency Service personnel, such as paramedics.

Support security and customer service related functions.Remain alert at all times and frequently circulate through scheduled posts to deter acts of vandalism, theft, or negligence and ensure the safety of visitors.Patrol and monitor premises, on foot and motorized conveyance, to provide incident prevention and detect signs of criminal or suspicious activity.Respond promptly to, investigate, and properly document calls for service in accordance with applicable policies and procedures, including but not limited to:AlarmsProtective escortsSuspicious circumstancesUnlock/lock doorsProvide description of violators of Museum and University polices, report accidents, injuries, and/or hazardous conditions immediately.Assist in handling emergency situations, including fire/life safety protocols or medical incidents.Deescalate difficult situations by remaining calm, being empathetic and maintaining impulse control.Operate electronic monitoring devices to screen areas and property and prevent passage of prohibited persons into restricted areas.Assist with opening and closing procedures.Provide information and assistance to students, staff and the general public.Communicate effectively and respectfully with members of the community, supervisors and peers.Work special and after-hours events as needed.Perform other related duties incidental to the work described herein.

· Provide remarkable customer service throughout the photographic, sale, and delivery experience· Follow established operational processes for scheduling, hiring, training, selling, and photography.· Manage performance and develop the skills of Team Members· Accountable for the studio’s ability to achieve results (sales average, customer satisfaction…)

Warmly greets all visitors, including opening the main entrance for visitors as they enter and exit.Makes regular rounds through assigned galleries to monitor visitors and the facility, answer questions, enforce rules, and act as an ambassador for the Museum.Leads and engages in conversation with visitors about the Museum and its collections, including the Historic Houses, Glass Studio, and special exhibitions. Obtains information from others within the organization, as necessary.Actively sells Museum memberships in all locations.Works in the Museum Shop greeting visitors, answering questions about merchandise, helping visitors select products, and processing sales.Follows cash-handling procedures while processing admissions, class registrations, retail sales, and other transactions.Manages front desk area with excellent customer service, including phone calls and greeting guests.Register visitors and members for Museum classes, programs, and events. This includes remaining knowledgeable regarding current offerings.Monitors visitors’ behavior and reports anything unusual to his/her supervisor.Examines visitor packages/bags and offers coat check or locker options.Opens and closes Museum facilities. Completes opening and closing check of Museum facilities and the collection.Assures the security of the collection by enforcing Museum rules and regulations in public areas. Reports inconsistencies or damage immediately.Greets visitors to the Glass Studio, collects waiver forms, enforces safety regulations, and completes injury reports.Ensures visitors’ safety in the case of an emergency.

Welcoming and directing guests through the line.Taking quality souvenir photographs for venue guests.Editing pictures for quality assurance.Inviting customers to view their photos and complete sales of souvenir photographs.Engaging in a friendly manner with all guests and host venue staff.

Installs all peripheral components.Loads software packages.Provides support to end-users.Monitors and completes tickets in a timely manner .Travels between sites to perform duties.Helps troubleshoot resident issues.Front desk receptionist; answers phone calls.