Daniel Silva Email & Phone Number

Florianópolis, Santa Catarina, Brasil

Soluções de Tecnologia na área da saúde. - Implantação de sistemas. - Análise de requisitos. - Treinamentos remoto e presencial. - Gerenciamento de projetos. - Analise de dados. - Tester.Soluções de Tecnologia na área da saúde. - Implantação de sistemas. - Análise de requisitos. - Treinamentos remoto e presencial. - Gerenciamento de projetos. - Analise de dados. - Tester. Competências: SQL · Firebird · Atendimento ao cliente · Gestão de projetos · Gestão de relacionamento com o cliente (CRM) · Análise de dados · Análise de requisito

São José, Santa Catarina, Brasil

- Gestão de equipes;- Implementação de software remotamente e presencialmente;- Treinamento, cusultoria e esclarecimento de dúvidas;- Desenvolvimento de Dashboards para gestão interna do time;- Implementação e treinamento do sistema de ponto da Control iD - RHID;- Análise de requisitos do cliente para montagem de base e preparação do sistema de acordo com as necessidades do cliente;- Visita para apresentação de proposta e sistema para clientes em prospecção;- Análise e migração de base de Dados;

São José, Santa Catarina, Brasil

- Análise e Briefing com o cliente para levantamento de requisitos do sistema para implantação;- Processos de Baixa e Manutenção de impressoras fiscais;- Visita para esclarecimento de dúvidas;- Devenvolvimento de material para apoio;

Santa Catarina, Brasil

My roles in the company were installing, configuring, updating systems and software, answering questions, solving operational problems, training users in these tools and supporting the validation of software updaters. The company's focus is entirely on management, inventory and sales software, documenting the occurrence of problems, classifying calls and seeking to implement the best solutions. Performing technical support activities to users of the systems by telephone, remote and in person (at the client). Installation, deployment and updating of Software. Support in documenting new features and customer specifications. Main knowledge practiced in the position: Windows and web platform, networks, database, notions about management software (ERP, CRM, SCM).0/2,000

Florianópolis, Santa Catarina, Brasil

I was hired to create Power BI Dashboards according to the company's demand, it offered BI Development services to the companies and I developed these Dashboards as needed.

Florianópolis, Santa Catarina, Brasil

The company worked with a call center and my role in the beginning was to take care of user support, preventive maintenance on computers, routine maintenance, making network cables, network configuration, all computers on the 2 floors of the call center were with Linux OS where it also had support the system by installing, making configurations via the command line and support users in the administrative sector with Microsoft 365 tools, installation and configuration of OS Win10 and configuration of Printers. As time went by, I gained experience and the company was expanding, from this moment on I was promoted to directly help the IT manager by training new employees who would work in IT, I implemented tools such as GLPI for call controls and inventory in the company because it did not have a system to do this control, NextCloud tool for callcenter agents to have access to their files saved on our servers (as they changed a lot of PA, we had many problems with file loss and now with this tool in any PA they logged in they could access their files), Rocketchat Tool so agents could send sales slips and receive internal leads to make calls and for that I developed a Dashboard using Power Bi so agents can see how many sales have already been done and how far to the goal.

São José, Santa Catarina, Brasil

I worked as a freelancer creating graphic pieces, website development, video editing and taking care of media networks.

Florianópolis E Região, Brasil

I created graphic pieces and helped with the training of coaching students with scenography (lighting with DMX muse), sound system and slide presentation.

Florianópolis, Santa Catarina, Brasil

I took care of user support, preventive maintenance on computers, general maintenance on the CPU, making RJ45 network cables, network configuration and joining computers to the domain, configuration and installation of Microsoft tools, OS Win10 configuration, Printers configuration, management and answering calls, configuring Token, supporting the networks and systems development department, creating videos and some institutional graphic pieces and developing the new unit emblem that was used in uniforms for 1 year. In 2019, I was responsible for creating and making video mapping projections for Air Base events.