Daniël (Daan) Nieuwendijk is a Business Analyst at Codator. They possess expertise in customer service, e commerce, project management, team leadership, operations management and 24 more skills. They is proficient in French, English and German. Colleagues describe them as "I recently had the pleasure of working with Daan on a major migration project, focused on Oracle Service Cloud. For those that are aware of the level of complexity that tool possesses, you know these projects are never a walk in the park. Outside of a well-rounded background on the tool, Daan brought a unique skill to the table in that he was able to create business processes that were positioned to create a fantastic user experience, all while meeting every functional requirement. It… Show more"
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Business AnalystCodatorAmsterdam, Nh, Nl
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Business AnalystCodator Nov 2021 - PresentUtrecht, Nederland -
Product OwnerCodator Nov 2019 - Oct 2021Utrecht Stad, Provincie Utrecht, Nederland
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Customer Advisor Online DivorceCodator Aug 2018 - Oct 2019Utrecht
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System Architect, Self-EmployedParship Group Mar 2019 - Nov 2019Hamburg, Hamburg, Germany -
Team Leader Customer ServiceLidl Nederland Jul 2017 - Dec 2017Huizen, Provincie Noord-Holland, Nederland -
Manager Customer CarePaula'S Choice Europe May 2016 - Jun 2017Amersfoort, NetherlandsLeading a team of experts on skin advice and customer care.Responsible for management of all customer contacts via channels e-mail, chat and telephone, in Dutch and English.Defining, reporting and monitoring of KPI’s regarding qualitative and quantitative aspects of customer service and individual employees.Maintaining and optimising customer service processes and managing coordination with other departments and stakeholders within the organisation.Speccing requirements for and implementation of a new customer service system.Active participation in the conversation about future strategic positioning of customer service. -
Head Of Operations, Customer ServiceParship Gmbh Mar 2013 - Apr 2016Hamburg Area, GermanyLeadership of three to four teams of customer service professionals and their team leaders, delivering service in 8 languages. Ensuring quality of service as well as service level agreements.Personnel responsibilities such as recruitment and terminations. Stakeholder to product management.
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Head Of Operational Excellence, Customer ServiceParship Gmbh Feb 2012 - Mar 2013Hamburg
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Head Of Customer Service InternationalParship Gmbh Sep 2008 - Feb 2012
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Team Leader Customer Service InternationalParship Gmbh Apr 2007 - Sep 2008Hamburg Area, Germany
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Customer Service RepresentativeParship Gmbh Nov 2005 - Apr 2007Nieuwegein
Daniël (Daan) Nieuwendijk Skills
Daniël (Daan) Nieuwendijk Education Details
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History, Law
Frequently Asked Questions about Daniël (Daan) Nieuwendijk
What company does Daniël (Daan) Nieuwendijk work for?
Daniël (Daan) Nieuwendijk works for Codator
What is Daniël (Daan) Nieuwendijk's role at the current company?
Daniël (Daan) Nieuwendijk's current role is Business Analyst.
What schools did Daniël (Daan) Nieuwendijk attend?
Daniël (Daan) Nieuwendijk attended Universiteit Utrecht, Utrechts Stedelijk Gymnasium.
What are some of Daniël (Daan) Nieuwendijk's interests?
Daniël (Daan) Nieuwendijk has interest in Foreign Politics, Synergy, People Development, Learning, Training, Reading.
What skills is Daniël (Daan) Nieuwendijk known for?
Daniël (Daan) Nieuwendijk has skills like Customer Service, E Commerce, Project Management, Team Leadership, Operations Management, Crm, Management, German, Analytics, Creative Problem Solving, Leadership, Knowledge Management.
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