David Nightingale Email & Phone Number

Molalla, Or, Us

Lafayette, Or, Us

- Crypto Currency and Blockchain Projects- Technical & Fundamental Analysis of Large/Small Cap Crypto projects- Inter-Blockchain Connectivity projects- Dapp / NFT research- Blockchain game and/or NFT asset development- Last but NOT least. Build a Blockchain game with my long time friend and former business partner

Portland, Oregon, Us

•Manage user identity life cycle from beginning to end•Added, deleted, changed business roles, entitlements, and permissions following approval phase•Worked with application & data owners to vet and ensure appropriate levels of access•Confirmed or obtained required approvals to ensure positive audit trail•Ensured network systems, AD, and in-house apps complied with company security policies, standards and procedures•Advised or corrected gaps (if found) in security operations and IAM procedural documentation•Liaison’d with Application and Data owners to clarify or explain IAM workflow related to business need•Demonstrated compliance with bank regulation and industry regulatory standards as a result of internal auditing•SOX, HIPAA, GLBA, ISO 27001 internal training and certification completion•Resolved application logon issues or identified correct team for support referral

Manchester, New Hampshire, Us

•Provided technical analysis Newforma's AEC/BIM (Construction Management Software)•Take part in AGILE training, sprint reviews, learned new incident tracking system (JIRA)•Track support cases in Salesforce, and ensure cases are referencing the corresponding JIRA incident as needed and correctly.•Made recommendations to customers and key Newforma players to increase customer satisfaction, and to reduce occurrence of known incidents. •Identified, troubleshooted and provided resolution of critical incidents related to the Newforma Product lines (Enterprise, Project Cloud (AWS), Mobile, SmartUse and Lean Planner.•Created workaround procedures when standard procedures failed ensuring issues were resolved in a timely fashion, or escalated appropriately.•Demonstrated knowledge of standard troubleshooting concepts, practices, and procedures and written protocols. Relied on experience and judgment to plan and accomplish goals.•Performed additional duties such as project management, deployments, technical documentation, sprint reviews.•Key languages used regularly: VB script, XML (Infopath), MS-SQL, MySQL, DOS systems administration commands.Identified, troubleshot, and resolved technical issues related to the Newforma Product lines (Enterprise, Project Cloud, Mobile, SmartUse and Lean Planner. •Created workaround procedures when standard procedures failed ensuring issues were resolved in a timely fashion, or escalated appropriately. •Demonstrated knowledge of standard troubleshooting concepts, practices, and procedures and written protocols. •Relied on experience and judgment to plan and accomplish goals. •Performed a variety of tasks above and beyond that of a typical Technical Support Engineer. Worked remotely under general but limited supervision. •Position required a large degree of creativity, and latitude.

• Learn and support internal and proprietary applications.• Active directory, exchange administration and deployment of new desktops and laptops.• Malware & Spyware removal• Technology recommendations• Laptop & PC repair

Suwanee, Georgia, Us

•Provided T1 – T3 technical support (phone or email) to ARRIS customers, for ARRIS Linux based supported VOD products such: ARRIS VOD, nDVR product suite for Multi Service Operator and Telco customers within a 24/7/365 class-leading service organization.•Parsed Linux VOD server logs using scripting (sh, bash, csh, perl, tcl) and Linux admin commands to triangulate precise issue origin, and rectify as appropriate.•Performed fault reproduction, troubleshooting, system characterization and analysis, performance analysis, and root cause analysis of product issue up to and including drafting product field bulletins and open product defects with engineering teams.•Documented technical solutions to common, frequently occurring issues to share w/internal & external customers.•Creation of tickets for customer calls and product defect report creation if needed.•Acted as point of contact/SME for several ARRIS video on demand (VOD) related products.

•Learn and support internal and proprietary applications.•Active directory, exchange administration and deployment of new desktops and laptops.•Identify new sales opportunities.

Us

•Provided technical analysis and support to both internal and external customers.•Learned, refined, and expanded on product purchased for monitoring. (Opmanager)•Maintained and improved technical infrastructure; provided technical support via phone, email and in person.•Provided support and account management for Oracle ERP project.•Desktop & Telco support as needed.•Administration of active directory accounts; resolved Citrix DOS and Web client issues.

Brookfield, Wi, Us

•Critical incident process response, and incident tracking•Online banking servers (web, transaction, DB): service event monitoring, alerting and resolution. •Hardware disaster recovery as needed.•Administration and audit of stringent security policies & patch/change management; implementation and tracking of IB system security audit changes; and managing customer communications during IB problem resolution, change scheduling, and implementation.•Responsible for troubleshooting of Online Banking issues (OB); testing, repairing, and backing up network servers; troubleshooting application and Operating system problems; deployment of new Online Banking system servers.•Adherence to incident response and tracking•Critical service incident monitoring, response (resolution), and management (Incident tracking) •Provided “Voyager” application support; installation, maintenance, and monitoring of the network and system performance of multiple distinct Windows NT/2000 domains in a NOC for fully managed production Internet Banking (IB) systems.•Administration and policy enforcement of 17 distinct Active Directory domains, over 80+ production HP and IBM servers, and SAN storage solutions.•Session troubleshooting using MS SQL queries. General SQL 2000 troubleshooting and support.•Scripting used regularly: VB script, MS-SQL, Cisco IOS, DOS systems administration commands

Business, Management, Marketing, And Related Support Services

High School Diploma, General, Jazz Band, Electronics, Computers, Advanced English Lit