Teven (Drew) Nipper Email & Phone Number

Nashville, Tn, Us

Nashville, Tennessee, United States

Managing a book of business valued at $10 million consisting of 2,500 STM accounts.Tracking all AE off-season touchpoints and ensuring goals are exceeded.Supporting New Nissan Stadium sales efforts at Titans House Preview Center.Collaborating with New Stadum Sales Consultants to close five-six figure deals on a daily basis. Developing service cadence and processes for New Nissan Stadium sales efforts. Reviewing, confirming, and storing New Stadium contracts as seats are sold.Supporting all sales efforts for B2B and B2C New Nissan Stadium products. Managing, interviewing, hiring, and scheduling of Memberships Department intern.Maintaing and executing all previous position's responsibilities.

Nashville, Tennessee, United States

Managed a book of business valued over $12 million with over 3,000 STM accounts.Offered season tickets and suite leases/rentals for all Titans and third-party events held at Nissan Stadium.Served as the main point of contact for STM gameday experiences (Pregame Tunnel, Salute to Service Promo).Educated Season Ticket Members throughout the transition to SeatGeek/Unify Ticketing System.Utilized THNKS gifting platform for a more personalized touchpoint approach. Effectively worked out of KORE CRM Software to track and manage sales/service opportunities.Produced the top overall renewal revenue in the Memberships Department for Season Ticket Members in 2023-24 ($10 Million).Maintained and executed all previous position's responsibilities.

Nashville, Tennessee, United States

Managed and served as the main point of contact for over 2,500 Season Ticket Member accounts.Assisted with the planning and execution of unique Season Ticket Member events. Promoted Season Ticket Member engagement throughout the Nashville area.Met all touchpoint goals through in-person meetings, pop-up visits, and mailings.Provided Season Ticket Members with renewal options and answered all service-related inquires.Efficiently worked out of TicketMaster/Archtics Ticketing System, RingCentral Phone System, and Microsoft Dynamics CRM Software.Collaborated with Memberships Department to set franchise renewal record in 2021-22 (98%).Finished the 2022-23 renewal campaign with the second highest renewal percentage in the Memberships Department (96%).Produced the top overall renewal rate in the memberships department for Season Ticket Members in 2021-22 (99% of accounts).Achieved the top overall playoff-opt in rate in the Memberships Department for Season Ticket Members in 2021-22 (96.5% of tickets).

Nashville, Tennessee, United States

Serviced over 700 Season Ticket Holder accounts as well as nightly hospitality area purchasers. Served as the main point of contact to assist with all client ticket requests. Provided support for premium clients related to full-season suite leases and nightly rentals.Created individualized touchpoints with all group clients leading up to the day of their event. Assisted the Ticket Operations department with renewal efforts such as service phone calls, renewal invoicing, mailing, and other communications as needed with Season Ticket Members.Maintained accurate notes through HubSpot CRM Software for service and lead tracking.Supported Corporate Partnerships with season tickets, premium hospitality, and group ticket clients.

Nashville, Tennessee, United States

Supported corporate sales efforts while serving as an ambassador within the community.Identified and contacted potential partners through Winmo, Scarborough, and Salesforce Systems.Communicated with potential partners regarding naming rights and stadium signage.Assisted sponsorship staff and aided front desk operations during home events.Organized community engagement events and built relationships with potential partners.

Nashville, Tennessee, United States

Oversaw day-to-day box office operations and trained interns on Paciolan Ticketing System.Built athletic and university events (full-season and individual) through Paciolan Software.Identified and contacted future potential Season Ticket Holders.Utilized Paciolan CRM Software to target new groups for potential outings on campus. Staffed and managed all athletic and university events to promote professional development.Reported cash/check deposits and event settlements to the Cash Management Coordinator.Worked collaboratively with Fan Development Graduate Assistant and interns on all ticket sales.Updated Evenue ticketing website and developed FEVO links for athletic events.

Nashville, Tennessee, United States

Led classes of 20-25 students by organizing unit/lesson plans and posting final grades.Coordinated with Department of Exercise Science to ensure university policies are upheld.Implemented different pathologies of teaching while monitoring student progress.

Nashville, Tennessee, United States

Processed various ticket orders for Season Ticket Holders, single game buyers, and premium clients.Communicated with Account Executives regarding the distribution of group tickets. Managed ticket sales for groups of up to 20 people. Collaborated with Director of Ticket Sales compiling sales and attendance reports.Presented inquiring fans with membership opportunities, game packages, and promotional items.Handled tours of the ballpark's hospitality areas and suites.

Tuscaloosa, Alabama, United States

Provided knowledge of product, drove sales revenue, and ensured customer satisfaction.Informed customers of online sales opportunities.

Master’S Degree, Sport Administration, Gpa: 3.91

Activities and Societies: Graduate Assistant, Graduate Teaching Assistant

Bachelor’S Degree, Human Performance And Physical Education: Emphasis In Sport Management, Minor - Business Administration

Activities and Societies: Sport Management Society, Varsity BaseballGraduated: Cum Laude

High School Diploma, General Education

Activities and Societies: National Honor Society, Varsity Baseball, Varsity FootballGraduated: Honors