Dinesh Kuruppu Email & Phone Number

Colombo, Wp, Lk

Colombo, Western Province, Sri Lanka

Colombo, Western, Sri Lanka

o Engage with customers and determine long-term and short-term network requirements.o Regular engagements with principal vendors and identify potential solutions. o Analyze technical tenders (RFPs) to determine network solution requirements.o Evaluation and verification of the principal vendor's solutiono Compile the final submission documents, including the solution's commercial pricing (BOM)o Create the solution write-up document, which includes the High-Level Design (HLD)… Show more o Engage with customers and determine long-term and short-term network requirements.o Regular engagements with principal vendors and identify potential solutions. o Analyze technical tenders (RFPs) to determine network solution requirements.o Evaluation and verification of the principal vendor's solutiono Compile the final submission documents, including the solution's commercial pricing (BOM)o Create the solution write-up document, which includes the High-Level Design (HLD) document, the Low-Level Design (LLD) document, and the user acceptance test document (UAT)o Negotiate technical gaps in the network solution and hold regular network-related knowledge-sharing sessions with the customer. Show less

Colombo, Western, Sri Lanka

o Manage enterprise network operation to ensure enterprise service assurance.o Manage Enterprise TAC to deliver quality service to Customer, maintaining better NPS and KPIs.o Optimized & re-engineered business processes to align with the company's digital transformation.o Manage and enhance enterprise service monitoring function through digitization & automation.o Manage training on technical areas within the team on a regular basis and share knowledge and expertise to personal… Show more o Manage enterprise network operation to ensure enterprise service assurance.o Manage Enterprise TAC to deliver quality service to Customer, maintaining better NPS and KPIs.o Optimized & re-engineered business processes to align with the company's digital transformation.o Manage and enhance enterprise service monitoring function through digitization & automation.o Manage training on technical areas within the team on a regular basis and share knowledge and expertise to personal career development & increase productivity.o Provide 24-hour support and expertise regarding all corporate customer solutions and make sure we provide the best solution to all corporate customers while maintaining SLA.o System Management - CA, Solarwind, Cacti which are used for Monitoring and Troubleshooting.o Manage Security Compliance for industrial certifications. Show less

Colombo

o Lead enterprise network planning and operation to ensure enterprise service assurance. o Implement and designing Automated customer incident resolution Agent called project SIRA which won the "Best Digital Application of the Year" Gold Award 2019. o Manage Enterprise TAC to deliver quality service to Customer, maintaining better NPS and KPIs.o Optimized & re-engineered business processes to align with the company's digital transformation.o Enhanced enterprise service… Show more o Lead enterprise network planning and operation to ensure enterprise service assurance. o Implement and designing Automated customer incident resolution Agent called project SIRA which won the "Best Digital Application of the Year" Gold Award 2019. o Manage Enterprise TAC to deliver quality service to Customer, maintaining better NPS and KPIs.o Optimized & re-engineered business processes to align with the company's digital transformation.o Enhanced enterprise service monitoring function through digitization & automation.o Initiate training on technical areas within the team on a regular basis and share knowledge and expertise to personal career development & increase productivity.o Provide 24-hour support and expertise regarding all corporate customer solutions and always make sure we provide the best solution to all corporate customers while maintaining SLA.o System Management - CA, Solarwind, Cacti which are used for Monitoring and Troubleshooting.o Enabled Security Compliance for industrial certifications. Show less

Colombo

o Lead enterprise network planning and operation to ensure enterprise service assurance.o Manage Enterprise TAC to delivery quality service to Customer, maintaining better NPS and KPIs.o Initiate training on technical areas within the team on a regular basis and share knowledge and expertise to personal career development & increase productivity.o Digitized and automated the Service Monitoring and root cause analysis functionalities and improved team KPI.o Prototype a tool… Show more o Lead enterprise network planning and operation to ensure enterprise service assurance.o Manage Enterprise TAC to delivery quality service to Customer, maintaining better NPS and KPIs.o Initiate training on technical areas within the team on a regular basis and share knowledge and expertise to personal career development & increase productivity.o Digitized and automated the Service Monitoring and root cause analysis functionalities and improved team KPI.o Prototype a tool for Digitization of On-Demand Bandwidth offering for Leased Circuits which won the “Customer Experience Initiative of the year” Gold award in 2018.o Designed, Implemented, and Troubleshoot Enterprise customer solutions including VPN - L2/L3, Voice Solutions, ILL, Corporate APN Solutions, Wifi Solutions, IDC Solutions.o System Management - CA, Solarwind, Cacti which are used for Monitoring and Troubleshooting.o Enabled Security Compliance for industrial certifications. Show less

Colombo

o Managed Enterprise Network Operation, maintenance, and Enterprise service Assurance.o Implement Enterprise Service Monitoring function and Proactive incident resolution before customer complaint which won the “Customer Experience Initiative of the year” Bronze award in 2017. o Team member of developing an OSS for the entire Engineering operations which won the “Best Engineering Project Team of The Year” Gold award in 2017. o Gained knowledge and expertise in networking… Show more o Managed Enterprise Network Operation, maintenance, and Enterprise service Assurance.o Implement Enterprise Service Monitoring function and Proactive incident resolution before customer complaint which won the “Customer Experience Initiative of the year” Bronze award in 2017. o Team member of developing an OSS for the entire Engineering operations which won the “Best Engineering Project Team of The Year” Gold award in 2017. o Gained knowledge and expertise in networking technologies including IPv4, IPv6, TCP/IP, BGP, OSPF, STP, HSRP, GLBP, NAT, QoS, SNMP, VoIP, ACLs, Routing, Switching, Load Balancing, VPNs.o Gained knowledge and expertise in Access/Transmission network technologies like LTE, Cambium, Wibas, Fiber, GPON, FTTX.o Provide 24 hour support and expert guidance and recommendation to TAC agents regarding all corporate customer solutions in order to give an effective and efficient resolution within SLA.o Vendor Evaluation and preparing requirement specification documents while referring to industrial standardso Experience working with multi-vendor environment and hand on experience. Show less

Broadband - Technical Assistance Centre

o Enterprise network Operation, maintenance and ensure Service Assurance. o Gained Knowledge and experience in networking technologies including IPv4,IPv6, TCP/IP, BGP, OSPF, STP, HSRP, GLBP, NAT, QoS, SNMP, VoIP, ACLs, Routing, Switching, Load Balancing, VPNs.o Gained Knowledge and experience in Wifi networking concepts and protocols.o Technical experience on Access/Transmission network technologies like LTE, Cambium, Wibas, Fiber, GPON, FTTX. o Vendor Evaluation and… Show more o Enterprise network Operation, maintenance and ensure Service Assurance. o Gained Knowledge and experience in networking technologies including IPv4,IPv6, TCP/IP, BGP, OSPF, STP, HSRP, GLBP, NAT, QoS, SNMP, VoIP, ACLs, Routing, Switching, Load Balancing, VPNs.o Gained Knowledge and experience in Wifi networking concepts and protocols.o Technical experience on Access/Transmission network technologies like LTE, Cambium, Wibas, Fiber, GPON, FTTX. o Vendor Evaluation and preparing requirement specification documents while referring to industrial standardso Experience working with multi-vendor environment and hand on experience. Show less

Colombo

Research member of the project - Development of Autopilot system for UAV, collaborate with Sri Lanka Air Force.

Colombo

Areas Covered,* Transmission Operations.* BTS and BSC Operations* Global Communication and Operations.* VAS planning and Operations.* CS planning and Operations.* Technical Access Planning* Dialog Broadband Network

Master'S Degree, Business Analytics - Reading

Bsc Engineering, Electronic & Telecommunication Engineering

Activities and Societies: Committee Member - Nature Team, Member - World University Service, Member - Mathematics Society, Member.

Education record