Lead an innovation project to integrate NLP with our core software technology in order to offload customer service demand and enhance end user experienceActed as liaison between the front-end and the back-end teamDesigned back-end architecture for a web portal for 300k+ usersOperated in an agile development team and participated in the design, development, testing, and debugging of applications

-Developed a proof of concept for integrating NLP with RESTful web services. -Managed all integration of the Java environment and the Apache Tomcat server with the NLP platform and Twilio-Lead software developer for an integrated artificial intelligence bot using internal company business objects to deliver great customer support and provide relief to customer support phone lines-Code testing-Worked remotely

• Provided technical support to the Berklee College of Music student body of 4000+ students• Troubleshooted hardware and 20+ software applications• Repaired and/or replaced hardware components of Apple laptop computers

• Evaluated clients’ online orders and assigned embroidery designs to programmers• Managed 12 embroidery programmers and performed quality control for embroidery programs• Provided customer service to more than 500 clients and managed client online credit card payments