A Strategic IT Technical Specialist who has a strong customer focus which is achieved by helping customers, technical support groups and Projects to succeed in their goals and minimize outages and resume the customer’s productivity with a dedication from working end-to-end on problems.Able to easily adapt and learn new technologies and processes. Most recently involved as an IT Infrastructure Officer at the Maroondah City Council, supporting Lotus Notes, Desktop Support and Supporting Windows 2003/2008/2012 Servers. Enjoy in solving Technical Problems and have developed strong broad relationships from speaking directly to the affected customer to fellow technicians from other Support areas to Account and Service Delivery Managers and have an ability to troubleshoot and fault find through systematic processes of observation and elimination. SKILLS• Windows 7/XP and working knowledge of Windows 2003/2008/2012• Lotus Notes Domino and Traveller with iOS and Android phones• Mail/Web Marshall, PDQ Deploy• FIM 2010 (Microsoft Forefront Identity Management.)• RAS (iPass, ACE Server & Checkpoint SecureClient VPN),• Active Directory, NDS, Internet Explorer, TCP/IP• Blackberry BES ManagerKEY STRENGTHS• Ability to troubleshoot and fault find through systematic processes of observation and elimination.• Experience in delivering high quality customer service• The ability to work well under pressure and in stressful situations through multiple communication channels• Be able to distinguish between high and low priorities.• Build and maintain effective relationships with internal and external stakeholders across organisational lines.• Strong verbal and written communication skills