Senior Professional Services Consultant
CurrentContact Center solutions: design, implementation, support and upgrade of Contact Centers based on Avaya Interaction Center (v.7.2-7.3), Avaya Aura Experience Portal (v.6.x-7.x), Proactive Outreach Manager (v.2-3), CC Elite Multichannel, Avaya Breeze. IVR application design and development using Avaya Aura Orchestration Designer. Implementation Nuance.