David N. Precht Email & Phone Number

Acton, Ma, Us

Hatboro, Pennsylvania, Us

Provide support to all local and regional employeesEscalation POC for service desk and level 1 techniciansPart of the Build out team – Cat 6 & Fiber patching, installation of UPS’s, PDU’s, switches, setup of TV’s for client areas. Cube & Office equipment setups for employee areas.Maintain hardware inventory & perform regular disposals Perform Hands & Eyes support to remote server/network team System owner/super admin of badge & camera systemsFirst Responder on site & member of local Safety team

Cambridge, Cambridgeshire, Gb

 Provide support to all local and remote regional employees,including running a walk up AskIT station Image computers via Microsoft AutoPilot Troubleshoot issues with Build team, using Microsoft Intune Conduct New Employee IT orientations, create documentationincluding SOP’s and end user guides Maintain hardware inventory and perform regular disposals Perform Hands and Eyes support to remote server/network teamduring upgrades and troubleshooting

Burgess Hill, West Sussex, Gb

 Provided support to all local and remote employees (US & MX) Imaged computers with MDT Requisitioned computers (single/ bulk orders), maintained stock, provided trend & forecast reports to upper management  Assisted infrastructure teams for server and network upgrades

South Jordan, Ut, Us

Rebranded (formerly Verscend)

Austin, Texas, Us

Boston, Ma, Us

Austin, Texas, Us

St Louis, Mo, Us

I supported computer hardware, software and video conferencing equipment via phone, email, and in personLaptop models supported = Lenovo Thinkpad T440, T430, L420, X220, X230, X240Desktop models supported = Lenovo Thinkpad M73 Tiny, M83, M82Videoconference system support = Cisco TelePresence, including Jabber client software

Ghent, Be

E-mail & phone based technical support for the Information Mapping softwareIT support for local office, including laptops, printers and desk phonesAssist employees on use of NetSuite, Google Apps and other softwareMoved Waltham office from expensive pay per page print solution to multi-function printer/scannerResearched array of vendors and options and presented report to principals for hosted VoIP solutions.

Boston, Massachusetts, Us

 Provided support of hardware, software, peripherals, and network infrastructure to on site staff Imaged and deployed laptops and desktops

Austin, Tx, Us

• Be the local representative and team member for a globally diverse IT organization.• Provide technical support to local and remote end-users.• Maintain, implement, and help to enforce corporate hardware, software, and security policies.• Troubleshoot our corporate technology stack, including personal computers, mobile devices, network, and various corporate applications.• Prepare, configure, and orient new NetSuite staff on computing, telecom, mobile, and office technology.• Create and make changes to accounts in Active Directory, email, and internal business applications.• Maintain and keep accountability for onsite equipment.• Participate in and support new Corporate IT initiatives.• Maintain printers and other shared office hardware.• Assist Infrastructure and Technology Solutions teams in determining business requirements, working on projects, and implementing and maintaining solutions.• May occasionally be required to provide after hours support.

Boston, Ma, Us

Responsible for providing technical support, either in person or on the phone to faculty, staff and students. This support consists of effective use of the technologies at the University, which include (but is not limited to) computer, audio/visual equipment, mobile telephones, network (wireless) connectivity, various software applications, MyNEU (the university portal) and Blackboard. Support would also include assisting clients with Identity Management issues. These individuals would also be required to document Incidents and Requests via ServiceNow (trouble ticketing system) and proper use of the tracking software for equipment loan-outs. Responsible for assisting in the effective operation of the InfoCommons labs, which include computers (pc’s and macs) printing and scanning. These individuals would also assist in the supervision of student staff.

Bad Homburg, Frankfurt, De

Provided level 2 technical support on hardware/software issues related to all networked PC's located at the Field locations via remote tools. Troubleshooting includes but is not limited to: - Uninstalling/reinstalling existing software if determined needed, - Virus checks/cleans, - Driver updates, -System slowness tickets, etc. · Provided level 1 technical support on all network printers located at the Field locations. Troubleshooting includes but is not limited to: - Walked customers through basic troubleshooting over the phone, - Paper jam removals, - Cabling issues, - Configuration issues, etc. · Opened and followed up on all Service Requests for any Lexmark printer issue that cannot be resolved over the phone. Obtains all the required information from the customer, contacts the vendor support service to open a request, and follows up with the customer the following day to ensure that the printer was serviced and the issue resolved. ·Worked closely with other support groups including IT and Application support teams, to establish a strong working relationship between teams, as an issue may require the support and input of multiple teams to achieve satisfactory resolution. ·Collaborated with the IT Field Systems Support team members, who provide the next level of desktop support for the Help Desk Desktop Team ensuring the appropriate escalation process is followed to achieve proper resolution of the problem. · Developed and maintained troubleshooting scripts to be used by the Help Desk Desktop Team, to allow for ongoing training and sharing of job knowledge between the team members.

Abingdon, Oxfordshire, Gb

I provide high quality Technical Support for Sophos products, to Sophos customers, partners and other engineers. Support is provided primarily via incoming telephone calls, with a smaller focus on email and chat support.Main dutiesProvide technical support to Sophos customers by answering telephone calls (primarily) and replying to emails in line with departmental measures, which includes average call times, call wait times, with a focus on high quality, accuracy and customer satisfactionDocument and record all activity and communication with customers over telephone and email according to departmental standards of qualityRecord all activity in the department’s call logging system, updating cases at least every 3 days in order that progress can be tracked with each customer’s incident, viewed via the customer portal and reports generated for high profile customersMeet or exceed departmental goals for Case Management, Phone and Email response times, and Customer Satisfaction scoresAnalyse and clarify customer queries though troubleshooting and researching existing knowledgebase articles/known issuesReview cases for technical complexity and make recommendations to team members with regards escalation according to departmental Best PracticesUse and create knowledgebase articles in line with KCS best practice based on new product information, support incidents, and/or common or critical issues

Charlotte, Nc, Us

 Deployed monitors, printers and other computer equipment to large client base  Performed ongoing asset updates and inventory, daily receiving of equipment from staging site Performed equipment removals from customers. Coordinated with vendors for pickup from bank for disposal and lease returns.  Coordinated moves with phone and network vendors for Cisco VoIP and various legacy phone systems, moved desktops, laptops, monitors and printers per customer request. Utilized Peregrine ServiceCenter 6.1, AssetCenter 4.3 and IBM Maximo for request & problem tickets and asset management Installed ConnectedBackup software, setup & tested VPN, setup & ran encryption software on laptops. Verified accounts and groups in Active Directory, changed settings as needed

Fort Lauderdale, Fl, Us

 Input technical trouble or request information in HEAT Call Logging 8 ticketing system for appropriate documentation, follow-up and appropriate workflow for SLA compliance. Followed up with assigned tech (on escalated issues) to ensure timely resolution of problems/work orders. Supported and troubleshot multiple customer types and levels of support bound by client’s statement of work with TechniSource Resolved intermediate technical problems related to multiple Windows environments and Microsoft Windows applications and internal proprietary software. Provided first level problem determination for desktop hardware and software related problems, and escalated tickets as appropriate Identified and communicated noticeable problem trends and troubleshot recurring problems to find permanent solutions. Utilized Active Directory to perform account administration (password, group and account expiration date changes. Performed AS/400 password resets, batch unlocks and order releases  Routinely checked helpdesk voicemail and email, and ensured email auto ticket generation system was online and processing tickets. Resolved or escalated inbound emails as appropriate. Utilized and supported Call Center @nywhere 7 ACD and Cisco VoIP phone system and Cisco for inbound and outbound calls and voicemails Remotely configured mobile devices and trained users on usage  Installed and troubleshot VPN software for laptops.

Us

 Installed Classic software (affordable real estate property management software)  Coordinated and conducted on site training to new and existing Classic customers Provided phone and email support to customers for Tax Credit, HUD, A/R and 515 modules Helped create software user manuals, documentation, tip sheets and reference materials Administered software overview and exams for on site trainings

Jakarta Timur, Dki Jakarta, Id

 Installed, supported & repaired AltiGen (Analog and VoIP) PBXs Managed staff & projects (cutovers, new installs, moves)  Provided phone and on site desktop support to customers Coordinated with vendors for phone & Internet service Hired/managed subcontractors for larger projects Documented of processes, training materials and site surveys Set up firewalls and routers for use with Altigen Built patch cables and phone/data jacks as needed Small to medium size voice and data cabling

Irvine, California, Us

 Telephone technical support for remote sites, phone and onsite support for 3 local sites (PCs, monitors, printers, etc.)  Trained various IT staff members on help desk and break/fix procedures  Created and maintained Ghost OS images for Windows 2000 & XP Performed Windows XP laptop and desktop rollout to local and remote users including application and data migrations. Hardware supported: Dell OptiPlex GX150, 240, 260, 270s and Dell Latitude C600/C610/C640, D600 Software supported: Office 2000/XP, Outlook w/Exchange Setup  Created/updated server/network/helpdesk/desktop/project documentation & knowledge base  Troubleshot laptop/desktop issues with vendor (Dell) Utilized TrackIt 5, 6 & 6.5 for trouble ticket system Maintained and verified phone list for all offices Worked with Telecom team to configure and deploy cell phones and Blackberrys Installed and troubleshot VPN software for laptops.

Great Malvern, England, Gb

 Provided technical support for local site. Includes PCs, monitors, printers and related equipment. Created and maintained Ghost OS images for Windows XP Monitor replacement / flat panel rollout Performed Windows XP laptop and desktop rollout to local and remote users including application and data migrations. Hardware supported: Dell OptiPlex GX270s and Dell Latitude D400 & D600 Software supported: Reflections 10, Lotus Notes 6, Office 2000 Server and network documentation Troubleshot server and desktop issues with vendor (Dell) Created replacement print server using Windows 2003 Server Evaluated and tested local WiFI VPN using Windows 2003 Server, Cisco & Linksys Wireless Access Points

Irving, Texas, Us

 Provided technical support for 500+ users at multiple locations. Includes PCs, monitors, printers and related equipment. Tested and deployed service packs and hotfixes.  Troubleshot network connectivity, supported software, hardware, local and network printers via phone and onsite support Provide second level support & worked with vendor coordination of escalated issues. Created/maintained Ghost OS images for Windows 2000 Created and maintained extensive documentation on physical site, network, software and hardware used at several sites for customer. Software supported: EpicCare 5.6 & 6.3, Reflections, Meditech, HealthWire, Lotus Notes 4.6, Office97, Internet Explorer, Lucent CentreVu, Citrix Metaframe. Hardware supported: Dell OptiPlex GX260s, Digital PC 3000s & Venturis FX2s, Compaq Deskpro 6400 & EN SFF800s, various white box PCs Performed backups and restores of servers at multiple sites.  Performed PC/OS rollout to multiple sites including application and data migrations. Utilized Remedy & HEAT Call Logging for trouble ticket systems Configured mobile devices for users and installed software on PCs

Burlington, Massachusetts, Us

 Provided support for 1000+ users, local & remote. NT & Exchange 5.5 administration, including maintained and established user accounts and home directory. Answered internal IS Help Desk, assigned cases, provided case status to end-users. Troubleshot network connectivity, software, hardware, and printers. Installed / configured PAL (MCI dial up software) and Nortel Extranet Access Client (VPN client software) for remote access users. Software supported: Clarify 6.0, Act 4.0, Internet Explorer 5, Office2000, Outlook97/2000, Acrobat Reader 4.0, and Norton Antivirus.  Hardware supported: HP Vectra VL400/VL600 desktops, HP Ommibook 4150, XE2, & TOSIHBA Protégé 3480CT & Tecra 8100. Deployed Palm PDAs and BlackBerrys Utilized Clarify for trouble ticket system

Boston, Ma, Us

 Performed rollout of Windows 2000 to entire organization (700+ users) from Win95 / Novell environment, using Norton Ghost and system images. Full data transfers and customization for all end user machines, stress tested and QC'd build releases for rollouts.

 Built, configured, and supported laptops, workstations and servers (Windows 98, NT, 2000) Maintained backups of file and web servers (NovaStor NovaNet and Backup Exec). Performed usability checks on intranet and Internet websites. Wrote procedure manuals for software and hardware setups. Maintained data according to corporate policy for network drives. Updated workstations (drivers, software patches, virus definitions). Administered proxy server (Win Proxy 3), IIS4 / NT4 Web Servers for outside clients and Microsoft Visual SourceSafe server

Certificate, Forensic Accounting

Computer Forensics (Fast Track) Certificate

Pc Hardware Support Specialist Certificate