Dnyaneshwar Shinde Email & Phone Number

Navi Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

Leading PMO function with 3 team members & Managed RPA (IT Infrastructure) function with 3 team members.Designing and Implementing automation solutions based on Agile Jira mechanism for various tools and OS in Infrastructure services.Developed Business case process, PMDF & Post Implementation Process to Govern & Track various projects within based on Prince2 methodology. Governing monthly ~160+ projects monthly & ~250+ projects quarterly across Enterprise Infrastructure, ODC Fit… Show more Leading PMO function with 3 team members & Managed RPA (IT Infrastructure) function with 3 team members.Designing and Implementing automation solutions based on Agile Jira mechanism for various tools and OS in Infrastructure services.Developed Business case process, PMDF & Post Implementation Process to Govern & Track various projects within based on Prince2 methodology. Governing monthly ~160+ projects monthly & ~250+ projects quarterly across Enterprise Infrastructure, ODC Fit outs, Applications & Strategic projects based on PMDF.Governing & Driving Post Implementation Review of completed projects as per defined framework.Identifying & highlighting Risk issues to stakeholders & Leaderships while governing projectsCollaboration with PMs & project stakeholders during weekly connects to drive the project effectively as per framework adhering to processes & policiesDriving fortnightly/monthly connects with various IT Infrastructure Support teams with Regional CIO & Business CIO to collaborate projects updates & issues.Managing & Tracking KRA of PMO team members.Managing & Tracking RPA projects w.r.t. IT Infrastructure from Network, Cloud Operations, and EUS domain operations. Show less

Mumbai, Maharashtra, India

Moved from TOC to Infrastructure Service Automation function in Sept-2020.Designing and Implementing automation solutions based on Agile Jira mechanism for various tools and OS in Infrastructure services.Leading and managing Technology Operations Center (TOC)-Infrastructure division includes domains – TOC Shift Leads, Wintel, Database, Unix, Middleware, Fantail and Yes Bank PAN India Branch Network Operations.Managing core function of TOC – Alert Monitoring, action and collaborate… Show more Moved from TOC to Infrastructure Service Automation function in Sept-2020.Designing and Implementing automation solutions based on Agile Jira mechanism for various tools and OS in Infrastructure services.Leading and managing Technology Operations Center (TOC)-Infrastructure division includes domains – TOC Shift Leads, Wintel, Database, Unix, Middleware, Fantail and Yes Bank PAN India Branch Network Operations.Managing core function of TOC – Alert Monitoring, action and collaborate to resolve warning and critical alertsAs Project Manager executed Control-M Managed File Transfer Project for Pan India businesses for Internal File Transfer and migrated from old file transfer solution to Control-M MFT solution.Developed structure, processes for TOC function.Managing L1 & L2 support team of approx 80+ partner staff under TOC team who are spread across different geographic locations.Managing teams to deliver and provide support to various business operational activities such as New rollouts, DR Drills, Migrations, Deployments.Managing Vendors for TOC Team & Contracts w.r.t. FM services, support contracts, migration, etc.As a part of Service Delivery key responsibilities are to control L1 & L2 tower-wise support ticket queues and perform analysis of weekly trend, track and manage morning health calls with all Infra towers, attend and manage CAB meetings for Infra Changes & activities and so onManaging relationships with internal technology stakeholders, business and operations to provide them regular updates and seek feedback for improvements.Encouraging proactive monitoring and mentoring team to be 100% compliance w.r.t. process adherences & TAT in operational activities.Mentoring team by understanding their concerns and help to resolve their issues by providing them appropriate trainings.Focusing on process automation to increase TAT and service delivery by automating stop & start services which are managed by L1 & L2 support. Show less

Mumbai, Maharashtra, India

Worked as a Single Point of Contact for managing & driving internal/external various risk audits related to Market Data TechnologyCollaborated with internal / external counterparts during incidents & issues for Global IT Infrastructure ServicesSupervised the entire operations of Global PROD & DR Data Centers and global projects related to Market Data TechnologyDeveloped & maintained communication & relation between IT Management and businesses to update regarding the IT services to… Show more Worked as a Single Point of Contact for managing & driving internal/external various risk audits related to Market Data TechnologyCollaborated with internal / external counterparts during incidents & issues for Global IT Infrastructure ServicesSupervised the entire operations of Global PROD & DR Data Centers and global projects related to Market Data TechnologyDeveloped & maintained communication & relation between IT Management and businesses to update regarding the IT services to meet Global IT goalsGenerated & maintained the design documents related to IT Infrastructure for Market Data Technology such as data center design, data center network layout, IT Infrastructure DR and Infrastructure Recovery Plan of servicesLed & supervised IT Mumbai Team who were functionally & hierarchically reporting for Application and Infrastructure Operation Support and Business Service DeliveryManaged operational risk related to Application and Infrastructure OperationsHeaded Mumbai IT Infrastructure Projects related to Office Set-up, Data Center Fit-outs, Business Operations Migrations, Finance & Accounts of IT, Application Support, Managing Commercials and Contracts with vendorsFacilitated & managed Trading Floor IT Operations and ServicesActed as a Single Point of Contact for managing & driving internal / external various audits between businesses & auditors related to Exchange Audit, Statutory Audit, Finance Audit, IT Asset Audit, Business Audit, and so onCoordinated with internal / external counterparts during incidents & issues for Mumbai Business Groups & IT Infrastructure ServicesDesigned & improved the processes for Mumbai Businesses related to IT infrastructureCollaborated with Regional Engineering & Support Teams to improve IT Infrastructure & Applications processesMonitored & maintained operations of Mumbai PROD and DR Data Centers Show less

Navi Mumbai, Maharashtra, India

May’06 – Sep’08: Manager, Reliance Retail Ltd., Mumbai Active Directory Designed & Implemented for all Reliance group of companies (Manufacturing Plant, Corporate Offices) pan India level. Designed and Implemented processes for IT service business operations (Service desk function, Active Directory Project & Operation team, Location wise desktop support team) w.r.t. ITIL processes. Designed, standardized and implemented Active Directory processes with SIX SIGMA DMAIC methodology.

Mumbai, Maharashtra, India

Feb’02 – May’06: Team Leader, JPMorganChase Services India Pvt. Ltd., Mumbai Worked as Team Lead for WINTEL-IT Infrastructure Projects, Business Expansion projects like RTGS, implementing new sites w.r.t. Data Center fitout at Bangalore, Prism, Paradigm and Mafatlal DC Expansion.

Mumbai, Maharashtra, India

Oct’00 – Feb’02: CMSAdministrating NetWare setup of CMS Computer Institute. Conducted trainings for corporate clients. Maintained setup for corporate trainings.

Mumbai, Maharashtra, India

Jan’00 – Oct’00: Team1 Computers Pvt. Ltd., Mumbai as Customer Support EngineerTo provide Onsite support for Novell NetWare 4.11 environment at client site.

Maharashtra, India

Oct’98 – Dec’99: Efficient Information System and Regal Computers, Mumbai as Customer Support Engineer.- To provide Onsite support for Novell NetWare 4.11 & Windows NT environment at client site.